Do call centres actually delete personal details on request?

pawsies

Getting a few calls from Kantar Media regularly. Told them today I want my details removed- do they usually comply?

kermitfrog

Oh yes, always!

unholyangel

kermitfrog wrote: »

Oh yes, always!

I sense sarcasm

OP, if they dont comply with your request, put it in writing to them. If they dont comply with your written request, report them to the ICO.


That is under the assumption they're operating in the UK under UK law of course. Going by the website I found, they are.

You'll find a landline number and postal address for their registered offices here: http://www.kantarmediauk.com/privacy-policy.aspx

banger9365

they do not delete the number they keep it safe for next time they want to talk to you about PPI and probably sell them on to make some money,

really got not no idea if they do or do not

bluenoseam

No, which is the source of much hilarity with me, especially since if I've asked once it basically gives me free reign to open mouth & let rip the next time they phone!

Doshwaster

pawsies wrote: »

Getting a few calls from Kantar Media regularly. Told them today I want my details removed- do they usually comply?

Some phonedroid may not be able to do it so I would put the request in writing and quote the Data Protection Act.

qetu1357

I don't think they will.

They will almost certainly mark your record as do not contact. They will keep your record on file in case they buy in lists of people (cold data) which they can check against their database. This way they will know not to contact you again.

*Scarlett

If you ask them to remove your details they are obliged to do it. It may depend on the person that you spoke to whether they have done it or not - if it' a big palaver they may not bother and just hope that someone else will deal with it.

If you have been lucky enough to speak to someone who will action the procedure to remove your details then it might still take a few weeks for this to take effect as your details may be on several databases that they are calling.

Persevere, put it in writing and report them if necessary.

TRace

Legitimate companys will but most of the nuisance ones will say they will and move right on to the next call.

We recently were given a new number and we get nothing but calls asking for somone who is presumably the phone numbers previous owner to offer ppi claims and cavity insulation, that and robots calling up to tell him hes won a holiday the lucky chap. I wonder if this is why he decided to change his number :cool:

System

Nobody deletes anything. They'll stop calling you but once they've got your details they will never let them go!

vikingaero

If you have spare minutes on a contract then call tell them you will call them back 10 times for every time they call you. I had the same operator answer 4-5 of my calls and when they realised I was serious they really stopped calling me.