VW 3 weeks out of warranty - advice please

gilbert_and_sullivan

VW aint what they used to be, but never fear the dealers are usually as arrogant as ever.

Hopefully they will sort this out under goodwill, be a poor show if they don't.

For private motoring unless very high mileage i am no longer interested in Diesel any more, and i've had Diesels since the early 80's.
Just too blinking complicated now.

Back to simple as possible petrol engines for me.

arrowsmith

chunkychocky wrote: »

Frantically touching wood here but my 11 year old VW Polo TD is going strong. Meanwhile my DHs 6 year old Toyota something or other is back and forth to the garage every few months. I take it from that that VW are actually a more reliable brand long term.

Toyota have their fair share of trouble just as every car manufacturer does. But statistically you will have far less problems with a Japanese or Korean car than you will with with anything else.

One case does not define a company, but many examples do.

Tilt

arrowsmith wrote: »

Toyota have their fair share of trouble just as every car manufacturer does. But statistically you will have far less problems with a Japanese or Korean car than you will with with anything else.

One case does not define a company, but many examples do.

I have a flip side to that.

I'm on my 14th Fiat (mostly new, granted) and have only had a significant problem with one of them. Turbo seized on an Uno Turbo which was rectified under warranty although I did have to wait about a week for a new turbo.

So as far as i'm concerned, my examples define Fiat as being a reliable marque.

In between I've had 1 Vauxhall (which put me off them for life), 1 Triumph (was ok), 1 Citreon (depreciated quicker than anything else i've owned) and 1 Ford (was ok).

Never actually owned a Jap car although i've hired a new Toyota Yaris which I wasn't impressed with.

reeac

hethmar wrote: »

Thanks, we shall probably sell it in the next year as OH has had to take early retirement.

What is a good long term reliable car then please. We had thought this one would see us to our dotage. Always had VWs and never had any probs in the past.

Hate to be a bore but how about a Honda Jazz? Had ours for over 7 years now with similar annual mileage to yours [just coming up to 38K] and it's needed two front tyres and [recently] new rear brake pads and discs. Does over 50 mpg.

hethmar

Thanks for the suggestions but our car is the Golf Plus as we need to be higher off the ground (back probs) and also plenty of space for dogs.

Tilt

Sgt_Pepper wrote: »

It's common knowledge modern diesels shouldn't be used for low mileage and non motorway runs.

Its also common knowledge that some people have no knowledge at all about cars so that 'common knowledge' may not be knowledge to some.

LandyAndy

Sgt_Pepper wrote: »

It's common knowledge modern diesels shouldn't be used for low mileage and non motorway runs.

Perhaps it would be fairer to say that the advice regularly given on this board is that diesel cars are better suited to high mileage users (15k+ pa) who regularly do longish motorway journeys. The high mileage to recoup the higher purchase price and higher service costs through the better fuel consumption and the m'way journeys to ensure there is a reasonable chance of DPF regeneration.

hethmar

Just an update if anyone is interested

After a month the main dealer had the fuel analysed - no contamination, had the swarf analysed - no metal found. The workshop manager then decided to drive the car and it packed up on him. They got it tested immediately for fault code and at last it registered as the exhaust recirculation cooler? Anyways, VW and dealer have between them stumped up the full cost of all the work and parts and OH is now on his way to collect car.

Ive just rung VW about extending the warranty and it will be £331 for the year with no RAC (as we already have AA) and £100 excess. This is the top level which covers all mechanical and electrical failures. It would only cost another £25 for full RAC cover - so if we do it again next year I think we will add that as its a big savings over our current cover.

Just had a look at warranty direct cover - its a bit more than VW but it says it covers faults found at MOT/Servicing and wear and tear. I cant see this mentioned on VWs policy?

So, anyone any views on the warranty please. I am very likely to take it out, the thought of a bill for £5k if the pump had gone, made me feel ill.

gilbert_and_sullivan

£331 for the year doesn't sound too bad, though i wasn't aware that a £100 excess applied, presumably this is VW's proper extended warranty and not some worthless aftermarket jobbie?

However to put this in context, a Toyota or Hyundai (and several others) would have the 2 extra years makers warranty as standard, and Kia would still be covered for 7 years up to 100k miles, makes you think.

I'm none too impressed by how they openly searched high and low to find a get out by contamination either.

Pleased for you though that they have hopefully fixed the thing permanently at no cost to you.

hethmar

Just got the car back on the drive LOL, they gave OH a VW bag with some anti freeze and a scraper as a thanks for his business and no, he didnt have to pay a penny, thank goodness.

I may look at that Warranty Direct policy instead. A bit more expensive but does cover wear and tear. When, as you say, you think how VW tried to wriggle on this occasion, I wouldnt want to hear the pump had gone because the car has done 40k or something in the future.