I blocked all other countries on eBay but have a winning bid from Ukraine, how?

EndlessStruggle

I am selling some bits on eBay and don't want to post out of UK. I have all countries blocked on the buyer requirements and on the postage locations bit on the item itself.

I went to sent an invoice and it says: The buyer is requesting that you post to a country that you have excluded.You can agree to post to this location or cancel the transaction.

The adresss was Ukraine.

How did it manage to slip through as I thought I had done enough to stop them being able to bid?

theonlywayisup

If you have a look at the postage sticky, there are two preferences that you need to set.

EndlessStruggle

Sorry where was the second one to set, I've got No International Postage selected and then Exclude Postage Locations.

Found the sticky, reading it now

Hmm, I had done the things it said to do on there and still they managed to bid, still confused lol.

theonlywayisup

Perhaps their primary address is the UK and they have changed their delivery address, that way they can sometimes get through the block. Or, the preferences weren't applied to 'all live listings' or whatever the wording is on that update page.

EndlessStruggle

Spoke to live chat

Adam
Kirsty, I have checked your listing for the item and can confirm that you have listed the item correctly with the correct buyer requirements on it.
Adam
But the buyer as able to bid/buy on it is due to a technical glitch on the site.
Adam
It has already been escalated to the technical team and they are looking into it to resolve it quickly.

All resolved, thanks for your help theonlywayisup

Danni-R

I had exactly the same thing from the Ukraine as well. I then got a message in broken English addressed to 'My good friend'.

Frustrating as hell.