Received ParkingEye parking charge notice

Hexxeh

Received a parking charge notice today claiming I didn't pay for parking on 6th November.

I contest this, I pay using the PayByPhone app when I park there 3 days a week for uni.

I (perhaps foolishly) called them and emailed my appeal before thinking to Google for advice on these letters.

Have I shot myself in the foot? Where do I stand?

My email is copied below:

I have today received a letter marked "parking charge notice" from yourselves stating that I apparently didn't pay for my parking on 6th November 2012.

I dispute this completely. I use your car park regularly to park for university and always pay for my parking via your PayByPhone Android app. This occasion was no exception.

I can only suggest that there was a problem with your application, or my phones connection to your servers at the time I paid for my parking. Your application did not report any issues and said that my parking was successfully purchased on this date. Had it have said otherwise, I would have been and spoken to the car park attendant, but this wasn't the case and so I believed my parking had been fully paid for.

Feel free to check your CCTV to verify this, I pay each day I park on my Android phone whilst walking out of your car park, this will be visible on your CCTV recordings.

A quick Google search shows that I am not the only person to have experienced similar issues with your application.

ManxRed

Ignore them from now on, and cease all correspondence. Just ignore their letters, eventually they'll give up and move on.

parking_question_chap

Ask for POPLA papers when they send the rejection, costs them about £30.

HappyMJ

Hexxeh wrote: »

Received a parking charge notice today claiming I didn't pay for parking on 6th November.

I contest this, I pay using the PayByPhone app when I park there 3 days a week for uni.

I (perhaps foolishly) called them and emailed my appeal before thinking to Google for advice on these letters.

Have I shot myself in the foot? Where do I stand?

My email is copied below:

I have today received a letter marked "parking charge notice" from yourselves stating that I apparently didn't pay for my parking on 6th November 2012.

I dispute this completely. I use your car park regularly to park for university and always pay for my parking via your PayByPhone Android app. This occasion was no exception.

I can only suggest that there was a problem with your application, or my phones connection to your servers at the time I paid for my parking. Your application did not report any issues and said that my parking was successfully purchased on this date. Had it have said otherwise, I would have been and spoken to the car park attendant, but this wasn't the case and so I believed my parking had been fully paid for.

Feel free to check your CCTV to verify this, I pay each day I park on my Android phone whilst walking out of your car park, this will be visible on your CCTV recordings.

A quick Google search shows that I am not the only person to have experienced similar issues with your application.

Don't worry you haven't shot yourself in the foot at all. Your e-mail is fair and reasonable explaining the situation. If they really wanted to take it to court it won't succeed so don't worry about it at all.

Hexxeh

Thanks everyone, appreciate your help with this!

RENEGADE_2

You haven't shot yourself in the foot until the day you pay. Do that and they'll be bouncing off the walls.

Whilst you hold the money, you control the game!