ebay chargeback help!!!!!!!!!!!(im a distressed woman)

snagglepuss16

just received notification that someone has claimed an unauthorised payment for something they bought from me. it was a pram and the total was £330. the sale was made on 21st oct 2012.
i have submitted tracking details as requested and signature on tracking is that of name on account.
my paypal is in negative balance.
please tell me it will be ok

theonlywayisup

snagglepuss16 wrote: »

just received notification that someone has claimed an unauthorised payment for something they bought from me. it was a pram and the total was £330. the sale was made on 21st oct 2012.
i have submitted tracking details as requested and signature on tracking is that of name on account.
my paypal is in negative balance.
please tell me it will be ok

Is this a chargeback or a dispute (INR).

For a chargeback, you need to upload your certificate of posting (proof of posting) from the Post Office.

If it's a dispute (INR) then your tracking will be fine as long.

snagglepuss16

its a chargeback, it was a courier details are online. i have provided the tracking details paypal asked for

theonlywayisup

When the courier came, he/she should have provided some paperwork and then signed it. That is what you need to upload.

snagglepuss16

i dont have it anymore as item was delivered? surely the online tracking delivery is enough

theonlywayisup

snagglepuss16 wrote: »

i dont have it anymore as item was delivered? surely the online tracking delivery is enough

The rules did change at the beginning of October to include tracking, but Paypal can be very stringent on chargebacks. Currently their T&C are somewhat ambiguous as to whether you need tracking AND a certificate of posting, or if it's 'either / or'.

You should keep any certificate of posting for 180 days.

I would suggest you upload all you have and then wait for the decision. If you lose, you can appeal, so come back here for some more help. The section of seller protection is 11, if you want to have a read through and specifically 11.7.

11.8 does suggest that your tracking will do, but 11.7 is unquantified.

11.8 What is “Proof of Postage”?

Online or physical documentation from a postal company that includes all of the following:

A status of “shipped” (or equivalent) and the date of postage
The recipient’s address, showing at least the city/county or postcode (or international equivalent).
Official acceptance from the shipping company (for example, a postmark, a receipt, or online tracking information). Or, if you have Proof of Delivery then you do not need Proof of Postage.

So, don't worry for now, upload what you have and wait.

snagglepuss16

i have uploaded the screen shot of the tracking and delivery details. it has the account holders name on.
sorry its just a lot of money and im a worrier!!
thanks for help, hopefully wont take 70 odd days to resolve!

theonlywayisup

snagglepuss16 wrote: »

i have uploaded the screen shot of the tracking and delivery details. it has the account holders name on.
sorry its just a lot of money and im a worrier!!
thanks for help, hopefully wont take 70 odd days to resolve!

I can't stop you worrying, but I can say that you will have all the help and advice you need on this forum.

If anything changes on the claim, come back here.