Letting our house - compensation for heating breakdown?

Fire_Fox

A landlord has the legal responsibility to attend to urgent repairs swiftly, and to provide temporary heating and hot water. This you did, the tenant did not permit entry for the repair and the tenant turned the heating off when they were advised not to. They have no business shouting at anyone.

Please do not entrust your legal obligations and responsibilities to the letting agent, the buck stops with you. There is an excellent post by G_M full of useful links that is worth hunting down.

Kynthia

Be careful as sometimes the story you are given by your agents is either biased or a complete fabrication. However if the tenant genuinely reported the problem on Thursday and it was repaired Tuesday (and would have been Monday) then you have nothing to worry about.

G_M

Fire_Fox wrote: »

There is an excellent post by G_M full of useful links that is worth hunting down.

http://forums.moneysavingexpert.com/showpost.php?p=41160642&postcount=12

grainmum

Thank you G_M I will study this post, print it out and refer to it many times in future I'm sure, and get armed with a relevant book.

whalster

My dad always told me the tale when I was a little lad of his two mates from school one was thick as a plank and the other lad had a bit about him ,left school and didn;t see each other for years untill one day Jim was getting out of his Rolls in leeds city centre ,Martin came over turned out he was teaching nearby , they had a bit of a catch up and Martin said to him god Jim you have done well for yourself just think how well you'd have done if you hd had my brains !

People are good at all sorts of different things ,some of the sharpest people I know can't hardly read or write
Not being good at any particular thing has no bearing on anything spelling or otherwise !

Man ! I could start the MSE thought for the day !

agrinnall

whalster wrote: »

People are good at all sorts of different things ,some of the sharpest people I know can't hardly read or write
Not being good at any particular thing has no bearing on anything spelling or otherwise !

Man ! I could start the MSE thought for the day !

So you'd be happy to have brain surgery from someone who "isn't particularly good at brain surgery" would you? Sometimes it is important that things are done by people who are good at them, and that might even apply to spelling and grammar at times.

G_M

agrinnall wrote: »

So you'd be happy to have brain surgery from someone who "isn't particularly good at brain surgery" would you? Sometimes it is important that things are done by people who are good at them, and that might even apply to spelling and grammar at times.

And given we are talking about a landlord here, whose business is letting and whose customers are tenants, I have sympathy with Artful's comments.

Agreed, a LL does not need to be a literary master, but it doesn't take much research into the basics of your business to learn to spell your primary customer's title.

And of course, when it comes to legal or official documents (tenancy, S21 Notice, etc) grammar/spelling can be critical.

Having said that, Artful can sometimes be overly brusque.

But then, who am I to talk.....?

whalster

I believe the OP was setting out to be a landlord not an English teacher
A blind man can't read music does it mean he can't play the Piano?

dodger1

theartfullodger wrote: »

Call me old-fashioned but whenever I see a landlord who can't even spell "tenant" (4 times!!) I do, I'm sure entirely unfairly & incorrectly, wonder if they have a clue about what the responsibilities & legalities are...

Cheers!!!

That is correct.

kmmr

It could be worse - it seems LA's are not immune to this mistake.

http://www.tennantlettings.co.uk/

Personally I hate people using borrow and lend the wrong way around. e.g. My mum offered to borrow me £1000.

Back to the OP - presuming we are getting the full story, then I think you are being perfectly reasonable. Be polite but firm with your tenants, and keep responding as efficiently as you reasonably can.