No no no, sellers ARE responsible for damaged items sent.

RFW

Just came across this gem on a listing

PLEASE NOTE ALL GOODS WHEN DESPATCHED ARE PERFECT IF THEY ARRIVE BROKEN I CANNOT ACCEPT RESPOSIBILITY. PLEASE DO NOT ASK FOR REFUNDS IF THIS HAPPENS.iTS VERY RARE WHEN THIS HAPPENS BUT FOR SOME REASON BUYER ALWAYS FEELS ITS MY FAULT.

So there I was looking for the next seller... One thing's for certain, it isn't the buyer's fault if an item arrives damaged.

chemical.galaxy

Love the red capitals! just asking for trouble!

I_wanna_live_for_free

Yes, I must admit that when I buy anything from ebay I routinely stamp on the box a few times, hurl it down the stairs and if so inclined drive back and forth over it just to get a refund.

Love the red capitals! :rotfl:

SpammyTheSpammer

british-business-seller must be doing something right
- perhaps I should add the message about [FONT=Arial, Helvetica, sans-serif]RESPOSIBILITY [/FONT]to my occasional listing
(tee hee)

Mandles

I wonder if anyone bids on his stuff.

techspec

I actually enjoy telling sellers with daft rules they are invalid - after i have my item :rotfl:

cootuk

"Yes, I must admit that when I buy anything from ebay I routinely stamp on the box a few times, hurl it down the stairs and if so inclined drive back and forth over it just to get a refund"

Aren't you putting the courier out of part of THEIR job?

chancesare_2

Sellers like that should be banned, or directed here!

3010

Just looked at some of there listing. They just sell buttons so I'm unsure how buttons could get broken. On their other listing for bigger stuff they do not have this on there listings. So, they must have had some people claiming they got broke buttons.

charlies_mum

3010 wrote: »

Just looked at some of there listing. They just sell buttons so I'm unsure how buttons could get broken. On their other listing for bigger stuff they do not have this on there listings. So, they must have had some people claiming they got broke buttons.

If you look at their neturals, most are due to broken buttons.

Also in their listings they have the usual rubbish that they aren't responsible for anything lost in the post.

Beyond me how a Top Rated seller gets away with it.

Crowqueen

charlies_mum wrote: »

If you look at their neturals, most are due to broken buttons.

Also in their listings they have the usual rubbish that they aren't responsible for anything lost in the post.

Beyond me how a Top Rated seller gets away with it.

Anything can get damaged in RM's system.

Apart from that it's a matter of volume. If they keep the actual problems to the minimum, they can get away with terms like that because otherwise people still buy and get a good service if the item turns up OK. eBay is a place where you can pull people in individually and do a great volume of individual business - and even if you mess up one sale there will be other people out there willing to give you a go in the name of a 'bargain'. Maybe you won't get the repeat traffic good sellers get but on the other hand you seem to be able to live off the people who come through the turnstiles. So it doesn't matter how many people you actively annoy - there is one born every minute.

What I wonder about is the people who, when their ratings fall, start thinking about their own website to insulate them from the criticism through feedback but don't seem to appreciate it's their service that is the problem. How they will cope without eBay's advertising power when they rely on actually keeping their customers happy and coming back for more (in the absence of huge advertising power) I don't know.

Meanwhile, the incentive to say something is damaged in the post is there if the seller will refund for low value items without the item having to be returned. For a business selling large quantities of low-cost items it might be 'acceptable' to write off a certain proportion of their stock if they can build that shrinkage into their price margins. The only hazard with that is giving the impression you just refund on say-so, which means you might get a few cases where the buyer is dishonest. But I agree - giving the impression you don't care about buyer satisfaction is a risky strategy. It certainly doesn't encourage sales.