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npower Not Managing to Send Me a Bill

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powerwin
powerwin Posts: 319 Forumite
in Energy
Hi All

Since moving to a new property over 6 months ago, despite me contacting them initially, supplying readings and then reminding them on 23 October, npower have not sent me a bill for my gas and electricity.

Has anyone else had problems getting them to send a bill? How long did it take, after reminding them, for you to get a bill?

Would you stick with npower or would you switch supplier? If you'd switch, who would you switch to?

Thanks

Comments

  • HappyMJ
    HappyMJ Posts: 21,115 Forumite
    10,000 Posts Combo Breaker
    No problems...About once a year I get a bill. I would switch to the best tariff available if that's with Npower as it is in my case then switch to the best tariff they have.
    :footie:
    :p Regular savers earn 6% interest (HSBC, First Direct, M&S) :p Loans cost 2.9% per year (Nationwide) = FREE money. :p
  • jalexa
    jalexa Posts: 3,448 Forumite
    powerwin wrote: »
    Hi All

    Since moving to a new property over 6 months ago, despite me contacting them initially, supplying readings and then reminding them on 23 October, npower have not sent me a bill for my gas and electricity.
    Are you paying by monthly direct debit?
  • powerwin
    powerwin Posts: 319 Forumite
    jalexa wrote: »
    Are you paying by monthly direct debit?

    No I'm not.
  • jalexa
    jalexa Posts: 3,448 Forumite
    edited 14 November 2012 at 1:17PM
    powerwin wrote: »
    No I'm not.

    Just put the money aside and stop worrying. Keep the proof that you reminded them. If no bill after 12 months you might be entitled to "backbilling relief".
  • Wywth
    Wywth Posts: 5,079 Forumite
    edited 14 November 2012 at 1:14PM
    powerwin wrote: »
    Hi All

    Since moving to a new property over 6 months ago, despite me contacting them initially, supplying readings and then reminding them on 23 October, npower have not sent me a bill for my gas and electricity.

    Has anyone else had problems getting them to send a bill? How long did it take, after reminding them, for you to get a bill?

    Would you stick with npower or would you switch supplier? If you'd switch, who would you switch to?

    Thanks

    Have you asked the supplier since? If so what did they say?

    Have you considered raising a formal complaint in line with their complaints procedure?

    See http://www.moneysavingexpert.com/utilities/you-switch-gas-electricity ;)
  • jalexa
    jalexa Posts: 3,448 Forumite
    Wywth wrote: »
    Have you considered raising a formal complaint in line with their complaints procedure?

    That should get the NPower reps interest:D. But risky given their silence on the contract issue.
  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    Hi powerwin,

    You usually should have had a bill by now, if you've been with us 6 months.

    If you can send me your account details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL], I'll be able to find out what's happened to your bill and get one sent out to you.

    Many thanks,

    Adam     :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
  • backfoot
    backfoot Posts: 2,700 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    nPower_company_representative wrote: »
    Hi powerwin,

    You usually should have had a bill by now, if you've been with us 6 months.

    If you can send me your account details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL], I'll be able to find out what's happened to your bill and get one sent out to you.

    Many thanks,

    Adam :)

    Dear Adam at Npower,

    Very good advice as you will be able to rectify the system error.

    What about the very long thread asking about contracts ?

    Many thanks,

    backfoot at puzzled.:)
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