Help. Argos say they've delivered but they haven't

berthabean22

I waited in all day for my son's birthday present (Nexus 7) from Argos. I'd arranged delivery date online and only did it this way because our local store is out of stock.

So yesterday it didn't arrive and yet the online tracker said it had been delivered yesterday.

So today I've phoned and explained all of this. Customer services checked order status and say that the courier 'left it in the porch' followed by 'you signed for it' Neither happened and these statements contradict themselves.

I informed her that I signed for no delivery and although I do indeed have a porch there was no parcel there and she spoke to a manager.

I have to phone them tomorrow after they've received contact from the courier.

I'm really concerned that it's going to be my word against the couriers and I'm really upset about this. I can't just afford to go and buy another one.

Any advice greatly received.

Monsternextdoor

Speak to a manager yourself, I had a problem with a courier company over something pretty much the same, waiting in all day for a parcel to be delivered checked the tracking and it stated that it had been delivered, 3 days later after a replacement being sent out the same courier delivered 2 packages, The one id apparently signed for and the new replacement !!

Just out of curiosity which company is it delivering the package ?

Argos are normally pretty good I slide delivered for my little one few weeks back that had scratches and what looked like tea or coke tipped down it and they refunded me £25 off the cost of the slide as a goodwill gesture.

oopsadaisydoddle

Not sure if it is any use but we have just had 2 of them delivered today and it was Yodel they used for us.

Although i haven't any bad experiences myself with them, I believe they have a bad reputation!!