Help, my mistake!

TwinMummy2be

Hi All,

I have sold two of the same items on Ebay and both buyers have paid for the items. I have come to package them up today to get them posted and it suddenly dawned on me that I had listed them incorrectly.

When I checked I had in fact listed them as 'new' instead of 'new other'. As per the description I have stated that the items are in original packaging etc but this isn't the case. I'm so annoyed with myself as I am usually so careful at checking these things. The items are brand new I just don't have the original packaging.

I have messaged both buyers being totally honest and offering a full refund but am just wondering if I should just hang fire now for them to respond? I am worrying about delivery times now also in case they don't reply for a day or two and then my delivery times are totally out.

Also what advice would you give if by any chance they ask for a partial refund? The items sold for just under £30 each and are genuinely new (cost £64.95 from retailer). What sort of amount would you suggest?

Sorry but I have never been in this situation before and now I am panicking! Feel like a right fraudster!

Thanks.

Cazza

What sort of price would the items go for on Ebay if they weren't in the packaging and you had described them they way you meant to? I think a refund to that amount, or a full refund if they decide they really did want it in the packaging would be fair.