How do you rate your home phone and broadband providers?

Poll started 13 November 2012, click here to vote

How do you rate your home phone and broadband providers?

We can tell you who the cheapest providers are, but to find out if their service is any good, we need your help.

Twice a year, we ask you to tell us about your customer service experience - ignoring price - with your current home phone and fixed broadband providers. Please vote below, with your service rating over the past SIX MONTHS.

For each of the following providers, you can vote Good, OK or Poor:

Direct Save Telecom
John Lewis (formerly Greenbee/Waitrose)
Karoo (Kingston Communications)
KC Talk (Kingston Communications)
Pipex (now TalkTalk)
Post Office
Southern Electric
TalkTalk (incl Onetel, Freedom2Surf & Bulldog)
The Phone Co-op
Tiscali (now TalkTalk)
Utility Warehouse
Virgin Media (cable)
Virgin National (non-cable)
Vodafone At Home

Do you get phone and broadband from the same provider? Pick the same company for each.

Is your provider not listed? Suggest others in the thread below.

NOTE: This poll is on consumer home phone and broadband providers, and not business providers.

MSE Becca


  • McKneff
    McKneff Forumite Posts: 38,779
    Part of the Furniture 10,000 Posts Name Dropper
    ~Sky - Good
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • HappyMJ
    HappyMJ Forumite Posts: 21,115 Forumite
    Sky-bad....I left them so couldn't vote poor. If my supplier was poor I would leave so I've had to mark BT as good and as good as the problems I have had have been resolved.
    :p Regular savers earn 6% interest (HSBC, First Direct, M&S) :p Loans cost 2.9% per year (Nationwide) = FREE money. :p
  • Lucifa42
    Lucifa42 Forumite Posts: 43
    Part of the Furniture 10 Posts Combo Breaker
    Can you adjust the option for ADSL24, they do offer home phones.
  • Former_MSE_Becca
    Former_MSE_Becca Former MSE Posts: 250 Forumite
    Lucifa42 wrote: »
    Can you adjust the option for ADSL24, they do offer home phones.

    Thanks Lucifa42, we have now added this to the poll :)

    Many thanks,
    MSE Becca
  • tazdev
    tazdev Forumite Posts: 21
    Eighth Anniversary 10 Posts Combo Breaker
    I changed from BT to Plusnet for both phone & broadband earlier this year, to save money & increased download limit.

    The service for both is very good.... now.
    However, the changeover for broadband took 4 weeks to finally provide a working service, with each company blaming the other (inc. BT Wholesale / Openreach). My broadband service was then "ceased" 4 months later, to be "reactivated" 10 days later, due to BT Wholesale... allegedly.
    You would have thought BT to Plusnet would be a fairly straightforward change since they are the same company!
  • beaujolais-nouveau
    beaujolais-nouveau Forumite Posts: 651 Forumite
    MSE_Becca wrote: »
    Is your provider not listed? Suggest others in the thread below.

    Wizards Limited - brilliant
    YouGov: £50 and £50 and £5 Amazon voucher received;
    PPI successfully reclaimed: £7,575.32 (Lloyds TSB plc); £3,803.52 (Egg card); £3,109.88 (Egg loans)
  • d-b_2
    d-b_2 Forumite Posts: 53
    Part of the Furniture
    Phone and broadband where we are landlords and paying the bills was taken over by Virgin Media probably due to them getting the wrong address. A completely unknown name. After five weeks of BT trying to get it back (we didn't want to have to pay £180 as still in contract) we are still waiting. the first time the BT engineer came out (after an apparently industry standard 3 weeks he was unable to complete the switch as still with VM - no apology or compensation from VM and as it is not in our name apparently unlikely to be able to use Alternative Dispute R (whatever!!). Will be dropping them (Virgin) at our own home once out of contract - and they have just informed us they are putting up prices.
  • xxSaffronxx
    xxSaffronxx Forumite Posts: 102 Forumite
    Utility Warehouse - terrible for both home phone & broadband.
    Broadband loss of service and very slow. Home phone is crackling and quiet line!

    Gone back to Virgin Media - perfect! Cant fault it! Super fast broadband and great home phone!
  • meggsy
    meggsy Forumite Posts: 741 Forumite
    Wish there was an excellent option for Zen ;)
  • Consumerist
    Consumerist Forumite Posts: 6,306
    Part of the Furniture 1,000 Posts Name Dropper
    edited 14 November 2012 at 3:11PM
    BT phone is ok for us. Rarely pay BT call charges because we use a prefix for most calls.

    Plusnet broadband ok at ~4Mbps (up to 16Mbps advertised). Occasionally drops out for a few minutes without warning but more than adequate for browsing & emails (no gaming or film downloads needed).
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
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