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Well done Sainsburys!
ALIBOBSY
Posts: 4,527 Forumite
It's not often you get to praise a big company, they all seem to be obsessed with extracting as much cash from your pocket as possible with not much care taken over customer services. But recently I had 2 instances where Sainsbury's proved how good they can be.
Firstly we had bought the BOGOF offer on the fireworks (with the newspaper voucher for the free extra pack). We were pleased with the offer and OH picked his GOF as one of those multi shot firework "cakes".
As it is DD2's birthday on the 4th we had our fireworks on that evening. We saved the "cake" till towards the end and let it off-one shot then it fizzled out. Kids were a bit miffed, but luckily we still had some of the free pack left and we made do with that. I decided to email Sainsbury's not expecting anything really, more to let them know in case it was a product issue to look at for next year. My email was a comment more then anything and I expected to hear no more about it.
Within 24 hrs I had a lovely email from customer services apologising and saying they were looking into the product, they also added £20 points to my nectar card to say sorry and to get something nice for DD2. Really pleased so emailed them to say thanks-today had a further really lovely email from a customer services manager thanking for taking the time to thank their service as they rarely get praise and like to know when they get things right.
Also last week my Aunty (in her late 70's and struggling to walk) decided to give their online shopping a go (after Mum,her daughter and I telling her how handy it is).
Not being that good on a computer she struggled a bit, but when she called Sainsbury's a lovely young lady spent around 40 mins taking her through everything step by step, the delivery driver was lovely with her and carried all the bags into the kitchen. She was very impressed.
It just shows it doesn't take a lot for a big company to give good customer service, but it makes such a huge difference to the customer and can really effect how you view a company.
Ali x
Firstly we had bought the BOGOF offer on the fireworks (with the newspaper voucher for the free extra pack). We were pleased with the offer and OH picked his GOF as one of those multi shot firework "cakes".
As it is DD2's birthday on the 4th we had our fireworks on that evening. We saved the "cake" till towards the end and let it off-one shot then it fizzled out. Kids were a bit miffed, but luckily we still had some of the free pack left and we made do with that. I decided to email Sainsbury's not expecting anything really, more to let them know in case it was a product issue to look at for next year. My email was a comment more then anything and I expected to hear no more about it.
Within 24 hrs I had a lovely email from customer services apologising and saying they were looking into the product, they also added £20 points to my nectar card to say sorry and to get something nice for DD2. Really pleased so emailed them to say thanks-today had a further really lovely email from a customer services manager thanking for taking the time to thank their service as they rarely get praise and like to know when they get things right.
Also last week my Aunty (in her late 70's and struggling to walk) decided to give their online shopping a go (after Mum,her daughter and I telling her how handy it is).
Not being that good on a computer she struggled a bit, but when she called Sainsbury's a lovely young lady spent around 40 mins taking her through everything step by step, the delivery driver was lovely with her and carried all the bags into the kitchen. She was very impressed.
It just shows it doesn't take a lot for a big company to give good customer service, but it makes such a huge difference to the customer and can really effect how you view a company.
Ali x
"Overthinking every little thing
Acknowledge the bell you cant unring"
Acknowledge the bell you cant unring"
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