Curry's sent me wrong item!

Valli

Are you sure they didn't ask for 1 form of ID and gave you a list of acceptable IDs which happened to be 5 items long?

If you DID have a £40 phonecall send them your bill. With the relevant call highlighted

BUT

they can turn round and tell you it was your choice to remain on your mobile, to them for that length of time. I would NEVER stay on the phone that long. Not even a landline!

unholyangel

moneyhustler88 wrote: »

Nope they did ask for 5 items and nope I'm speaking the truth. And yes it was £40 i was on the phone for 45 minutes from a mobile

Thats like £1 a minute. What network are you with? Most I've seen range between 10-35p per minute, £1 a minute is a rip off.

Oh and for future reference, when calling a company that only list a 08 number.....check https://www.saynoto0870.com as they usually have at least one landline alternative - so you can avoid the national rate numbers

Forwandert

All curry's numbers appear to be 0844 numbers which cost..

Calls to 0844 phone numbers cost up to 5p a minute from a BT landline at all times of day, and up to 40p per minute from mobile phones.

Are you in the UK? or even on some crazy phone tariff?

moneyhustler88

The thing is, as i highlighted above right I had no other choice but to ring them..the nearest branch is 40 minutes away..they're email team had had 4 working business days and not replied..and i was stuck with the wrong item..so what else could I do but call them? And i apologise i've checked the bill and its £33.98 not £40..for the call..as it was a 39 minute call..

arcon5

That's 87p per minute... that's very expensive... although somewhat believable I suppose since doing a quick search the orange website for example says 'up to 76.6p' to 0844.

They could argue you had a duty to mitigate your losses... perhaps using a relatives phone or something... but you should push for at the very least a £40 voucher.

mattyprice4004

Seems funny you were asked which network you're on and haven't replied.

So, which network are you on? And was it the 0844 number you called?

SuperHan

Are you sure it was Currys you rang? Or did you just ring the first number on google? Maybe this is why they have no record of the call, and were promising crazy vouchers... And maybe it was a 09 number... Then the story starts to make sense...

But otherwise, I'd say you're entitled to a max of £20 call refund as that's the going rate for an 0844 number call of that length. And I can promise you now, you DO NOT need 5 forms of ID. No member of staff in store will ask for more than 2, one photo, one address. At the most.

keyser666

OP didnt research all that well could have got a Samsung tablet for £119 far far more superior than the problematic playbook

Fire_Fox

Write a letter of complaint. And get a contract phone that is sensibly priced if you don't have a landline! And use Amazon next time for superb customer service including 'online chat' where the operators actually take action during the conversation.

SuperHan

keyser666 wrote: »

OP didnt research all that well could have got a Samsung tablet for £119 far far more superior than the problematic playbook

Oh I don't know... I love my playbook, and I'm not a huge android fan (assuming this is what the Samsung runs on).

Granted there's a limited app store, but I don't think I'd trade it for anything!