Item not received by buyer after 16 weeks

trying_hard

I have been contacted by a buyer that brought something 16 weels ago and is now saying that they haven't received it.

When I asked why they hadn't contacted me earlier they said that they were waiting for the parcel to arrive.

What do I do now? Any advice please, thanks

pinkshoes

Was it sent tracked?

After 16 weeks, they're relying on your good will!

trying_hard

No not tracked
I have been selling on ebay for 10 years and usually just refund, but it's the length of time with no contact that bothers me.

techspec

In such situations i just ignore them now or politely tell them its too late.

But you could file a claim with Royal Mail and if they refund you - refund the buyer. But thats totally up to you. Ebay/paypal won't get involved and its too late for feedback.

Inigo_Montoya

IIRC correctly there is a time limit after which Royal Mail will not accept a loss claim

I would check the Royal mail website & if its too late to make a claim then send them a message indicating this ideally with a link to the royal mail information

If nothing else this might placate them enough to stop them from making another malicious purchase soley to claim it didnt arrive again or doing a chargeback on their credit card

if you can make a royal mail claim then personally I would mainly to prevent the above - if you do not have the time then send them the certificate of posting so they can claim themselves

techspec

Inigo_Montoya wrote: »

IIRC correctly there is a time limit after which Royal Mail will not accept a loss claim

I would check the Royal mail website & if its too late to make a claim then send them a message indicating this ideally with a link to the royal mail information

Thinks its a year inland, 6 months overseas.

Not had any missing for a long time - touch wood - so it might have changed.

Inigo_Montoya

Its changed to 80 days i.e.
http://www.royalmail.com/customer-service/personal-customers/refunds-and-compensation/claims-process

So its too late to claim

Any reasonable buyer should accept that its their own fault for not informing you sooner

trying_hard

Thanks everyone for the info. It is too late to claim back now and I will tell them that.

What concerns me is that I can't remember what I ordered and brought in July and they could be contacting everyone in the hope of getting some money back. They could have received it and forgot about it.