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Meaningless email from Scottish Power

2

Comments

  • brewerdave
    brewerdave Posts: 8,857 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    grahamc2003 wrote: »
    I'd guess the gas reading is probably 880 cubic meters, which convert to 5513kWh.

    ......not in my Universe it doesn't! 880 cu m is roughly equivalent to 10,000kwh:)
  • grahamc2003
    grahamc2003 Posts: 1,771 Forumite
    brewerdave wrote: »
    ......not in my Universe it doesn't! 880 cu m is roughly equivalent to 10,000kwh:)

    OK fair enough - let me rephrase what I guessed may be a solution ...

    The gas readings you submitted may have been in a different measure (possibly cubic meters or cubic feet) to the kWh they quoted back to you as a usage.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 12 November 2012 at 9:31AM
    grahamc2003 wrote: »
    OK fair enough - let me rephrase what I guessed may be a solution ...

    The gas readings you submitted may have been in a different measure (possibly cubic meters or cubic feet) to the kWh they quoted back to you as a usage.

    All were in kWh - the meter, my readings and the email from SP !!!

    Has anyone else tried this on SP's website ?
  • Wywth
    Wywth Posts: 5,079 Forumite
    Rtaher than us trying to guess, why don't you call them?

    Let us know what they say :)
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Wywth wrote: »
    Rtaher than us trying to guess, why don't you call them?

    Let us know what they say :)

    I emailed them (4 days ago) - nothing heard yet !!
  • Scottish_Power
    Scottish_Power Posts: 1,263 Organisation Representative
    21Twinkle if you e-mail details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] I will check this for you Thanks David @ ScottishPower
    “Official Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • jalexa
    jalexa Posts: 3,448 Forumite
    edited 15 November 2012 at 11:32AM
    scottishpower_company_representative wrote: »
    if you e-mail details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] I will check this for you @ ScottishPower

    Yes, but what the forum would like to know - general terms - is the answer to the question posed.
    I then noticed a new option on their website "receive an emailed consumption reading / click here" which I did and checked my email - to read an email as follows :

    "Your gas consumption is 5513 kWh.Your electricity consumption is 1759 kWh."

    Is this Per Day, Per Week, Per Month or Per Annum ?

    Surely the answer is what the system designer intended. Is the answer known?
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    scottishpower_company_representative wrote: »
    21Twinkle if you e-mail details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] I will check this for you Thanks David @ ScottishPower

    David,
    Thanks - no need - I have received a reply to my email
    It is the annual figure
    SP have changed the wording on the website !!
  • jalexa
    jalexa Posts: 3,448 Forumite
    edited 15 November 2012 at 11:49AM
    21Twinkle wrote: »
    Nope - we used 3869kWh gas in the last 12 months

    So how do you explain the discrepancy?
  • grahamc2003
    grahamc2003 Posts: 1,771 Forumite
    21Twinkle wrote: »
    David,
    Thanks - no need - I have received a reply to my email
    It is the annual figure
    SP have changed the wording on the website !!


    Strange - this is an exchange a couple of days ago

    Quote: Originally Posted by worried jim
    Its your usage over the last 12 months.

    Sorry. its not
    It doesn't bear any resemblance to my useage

    ...........


    Also

    All were in kWh - the meter, my readings and the email from SP !!!

    We don't have gas, but I thought gas meters don't (in fact can't) measure kWh of gas used, due to its varying calorific value? Could anyone clarify please?
This discussion has been closed.
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