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BT fault not being serviced

vigman
Posts: 1,379 Forumite


in Phones & TV
I recently had a great deal of noise and hearing others dialling out on our BT home phone line.
The fault tracking says it in their system but this can't be serviced in three days but at least seven!!
This is pretty poor as I use the house phone and broadband (Orange over BT) for all my contact especially as I am disabled.
How can this process be speeded up, please?
TIA
Vigman
The fault tracking says it in their system but this can't be serviced in three days but at least seven!!
This is pretty poor as I use the house phone and broadband (Orange over BT) for all my contact especially as I am disabled.
How can this process be speeded up, please?
TIA
Vigman
Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
0
Comments
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Unless you have a SLA,which you get optional with Business contracts,you can't,sorry.
Thing is you have a working service,albeit affected,so that puts you down the list.Not to mention that this is the busy time of year & the's only so many engineers to go around.0 -
If disabled, have you registered with the Priority Fault Repair service?
Otherwise 7 days is very much the norm.No free lunch, and no free laptop0 -
If disabled, have you registered with the Priority Fault Repair service?
Otherwise 7 day is very much the norm.
Thank you for telling me about the service, I'll take a look!!
VigmanAny information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.0
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