Kindle display problem

deepoo

My Kindle has developed a screen problem where a small area stays black permanently even when it is switched off. I spoke to their customer support who said that as it is older than one year, all they could do is offer me a small discount on a new one. I'm not too happy with that and wonder if anyone know what my consumer rights might be. The Kindle hasn't been dropped or misused in any way. Thanks.

Dave_C_2

A hard reset may help, but worth a try as it costs nothing.
Simply hold the power button for 20-30 seconds, the screen will flash and you get the boy under tree picture. The kindle reboots from there.

You won't lose your books doing this.

Dave

deepoo

Thanks Dave, did that with the support guy and still have the same problem.

aerostar

There was a report on Watchdog about failing Kindles recently, perhaps check the BBC watchdog site.

However items must be durable, have a word with trading standards.

compmad1

aerostar wrote: »

There was a report on Watchdog about failing Kindles recently, perhaps check the BBC watchdog site.

However items must be durable, have a word with trading standards.

I don't believe there is a way of contacting Trading Standards directly. You have to ring Citizen's Advice. When I did this the person I spoke to just read out information that I could see myself on the Internet. Points that I was unclear about she could not help with. It was a waste of time. Does anyone know how to make direct contact with Trading Standards?