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Help with fees due
mike1976_2
Posts: 126 Forumite
Hi,
I sold a mobile phone twice on ebay.
The first time it sold, the bidder turned out to be a scammer with 0 feedback (send to my address and Western Union send the money etc).
So I sold it a second time after relisting the item.
It turns out I have been billed twice for selling the item. What can I do to resolve this?
Thanks
Mike
I sold a mobile phone twice on ebay.
The first time it sold, the bidder turned out to be a scammer with 0 feedback (send to my address and Western Union send the money etc).
So I sold it a second time after relisting the item.
It turns out I have been billed twice for selling the item. What can I do to resolve this?
Thanks
Mike
0
Comments
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You have to go through the NPb process on the 1st sale to reclaim your FVFs.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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Thanks Soolin
I'm not an experienced ebay seller. What is NPb and FVF's?
Thanks
Mike0 -
Sorry Mike!
NPB = Non paying bidder
FVF =Final value fees
To do the NPB claim just go to your sold page and from the drop down menu by your item (the 1st sale) choose 'report an unpaid item' and go from there.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Thanks Soolin
The item i from a while ago and is no longer listed in 'my ebay'. I will contact them.0 -
Thanks Soolin
The item i from a while ago and is no longer listed in 'my ebay'. I will contact them.
Oh dear, you might have a problem depending on how long ago this was. You only have a certaintime frame to reclaim your fees nd ebay rarely, if ever, allow sellers to make a claim beyond that date.
If you hang about on here I'm sure someone will give you a link to ebay live help.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Thanks Soolin0
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