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How to close Halifax Online account

Mishomeister
Mishomeister Posts: 1,082 Forumite
Part of the Furniture 500 Posts Combo Breaker
in Budgeting & bank accounts
I had Halifax Web saver bonus rate ending. I've than opened Online saver however can not figure out how to close the old saver now.

First tried online but could not find any way.
Tried to telephone Halifax they told me to go to branch.
In the branch however was told hence it is online account the only way I can close it is online...:mad:

Anyone has ever had any luck closing one of those?

Comments

  • innovate
    innovate Posts: 16,217 Forumite
    10,000 Posts Combo Breaker
    I closed mine in Branch.

    I think you can also write to them with your closing request. Address is online.
  • dr_adidas01
    dr_adidas01 Posts: 2,157 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    As Innovate says you can go in branch and ask them to close it, which would be quicker and far easier.
    Time is a path from the past to the future and back again. The present is the crossroads of both. :cool:
  • opinions4u
    opinions4u Posts: 19,411 Forumite
    Write to PO Box 541, Leeds.

    I'd also suggest a complaint to the branch for wasting your time. That should pocket you £25.
  • pinkdalek
    pinkdalek Posts: 1,355 Forumite
    Part of the Furniture 1,000 Posts
    Should be able to re-designate the existing websaver to the online saver. Branch can do this, not sure if it can be done over the phone or not.

    As for closing, branch should have done it for you, log a complaint with them, they will compensate you for any additional costs and the inconvenience.
  • hcb42
    hcb42 Posts: 5,962 Forumite
    just write to them, and get them closed, address is online. not really a case for compensation surely?
  • pinkdalek
    pinkdalek Posts: 1,355 Forumite
    Part of the Furniture 1,000 Posts
    hcb42 wrote: »
    just write to them, and get them closed, address is online. not really a case for compensation surely?

    Yes there is, the customer has been told correctly to go to branch to close the account then been "fobbed" off by the branch as they could not be arsed to check their procedures. Customer now has to make a subsequent journey back to sort out something that should and could have been done initially.
    Not talking massive compensation, a fair amount would be around £20 to cover petrol, parking, wasted calls etc. It is not beyond reason afterall the bank are quick to charge you when you do something wrong.
  • Mishomeister
    Mishomeister Posts: 1,082 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    hcb42 wrote: »
    just write to them, and get them closed, address is online. not really a case for compensation surely?

    Well having to pay for a postal stamp just to close a savings account I never use would be to much of a honor to them
  • curlygirl1971
    curlygirl1971 Posts: 1,367 Forumite
    Part of the Furniture Combo Breaker
    I recently closed 3 of them in branch at the CS desk rather than at one of the cashiers.
  • opinions4u
    opinions4u Posts: 19,411 Forumite
    hcb42 wrote: »
    just write to them, and get them closed, address is online. not really a case for compensation surely?
    i think there is. The OP has been messed about over what should be a simple process.
This discussion has been closed.
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