How to close Halifax Online account

Mishomeister

I had Halifax Web saver bonus rate ending. I've than opened Online saver however can not figure out how to close the old saver now.

First tried online but could not find any way.
Tried to telephone Halifax they told me to go to branch.
In the branch however was told hence it is online account the only way I can close it is online...:mad:

Anyone has ever had any luck closing one of those?

innovate

I closed mine in Branch.

I think you can also write to them with your closing request. Address is online.

dr_adidas01

As Innovate says you can go in branch and ask them to close it, which would be quicker and far easier.

opinions4u

Write to PO Box 541, Leeds.

I'd also suggest a complaint to the branch for wasting your time. That should pocket you £25.

pinkdalek

Should be able to re-designate the existing websaver to the online saver. Branch can do this, not sure if it can be done over the phone or not.

As for closing, branch should have done it for you, log a complaint with them, they will compensate you for any additional costs and the inconvenience.

hcb42

just write to them, and get them closed, address is online. not really a case for compensation surely?

pinkdalek

hcb42 wrote: »

just write to them, and get them closed, address is online. not really a case for compensation surely?

Yes there is, the customer has been told correctly to go to branch to close the account then been "fobbed" off by the branch as they could not be arsed to check their procedures. Customer now has to make a subsequent journey back to sort out something that should and could have been done initially.
Not talking massive compensation, a fair amount would be around £20 to cover petrol, parking, wasted calls etc. It is not beyond reason afterall the bank are quick to charge you when you do something wrong.

Mishomeister

hcb42 wrote: »

just write to them, and get them closed, address is online. not really a case for compensation surely?

Well having to pay for a postal stamp just to close a savings account I never use would be to much of a honor to them

curlygirl1971

I recently closed 3 of them in branch at the CS desk rather than at one of the cashiers.

opinions4u

hcb42 wrote: »

just write to them, and get them closed, address is online. not really a case for compensation surely?

i think there is. The OP has been messed about over what should be a simple process.