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BACS Payment Queries

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Comments

  • alancarsc
    alancarsc Posts: 1 Newbie
    Similar case for me here. I recently paid for a hot tub on eBay £770 and have had real issues with it since. It was not as described. I paid (foolishly) by BACS and am just putting it out there to see if anyone knows of any way I can claw back a partial refund for some missing parts.????

    Any ideas?
  • gb12345
    gb12345 Posts: 3,055 Forumite
    alancarsc wrote: »
    Similar case for me here. I recently paid for a hot tub on eBay £770 and have had real issues with it since. It was not as described. I paid (foolishly) by BACS and am just putting it out there to see if anyone knows of any way I can claw back a partial refund for some missing parts.????

    Any ideas?

    Bank transfers are non-reversible.

    Your only option is small claims, assuming you know the name and postal address of the seller.
  • soolin
    soolin Posts: 74,238 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    alancarsc wrote: »
    Similar case for me here. I recently paid for a hot tub on eBay £770 and have had real issues with it since. It was not as described. I paid (foolishly) by BACS and am just putting it out there to see if anyone knows of any way I can claw back a partial refund for some missing parts.????

    Any ideas?

    If seller is unwilling to help then your only recourse is small claims, assuming you have a geographic address for the seller to serve papers on.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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