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Urgent help needed with PC password - practical joke gone wrong?

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  • daska
    daska Posts: 6,212 Forumite
    Part of the Furniture Combo Breaker
    That's very helpful, thank you. It will be done ASAP
    Eat food. Not too much. Mostly plants - Michael Pollan
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  • Figment
    Figment Posts: 2,643 Forumite
    Part of the Furniture Combo Breaker
    Jox wrote: »
    I have a Dell laptop from work and it kept switching off so I took it to be repaired and since then wasn't able to log on.

    I contacted Dell who charged £69 to wipe everything and reset the password.

    I didn't need to use the laptop for a few months but when I went to log on again the password didn't work!

    I had written the password down somewhere safe so I definitely had the right info.

    *Sigh* very annoying! I'm sending it to my IT department to try to sort it out :(

    Why??? Google Hiren's Boot CD, download and burn the iso to a blank disk using IMGBurn (both are free). Resetting/removing a password is then a 5 min DIY job.
    How do I add a signature?
  • Jox
    Jox Posts: 1,652 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    Figment wrote: »
    Why??? Google Hiren's Boot CD, download and burn the iso to a blank disk using IMGBurn (both are free). Resetting/removing a password is then a 5 min DIY job.

    I'm not "technical" but I will give this a go :)
    Thank you
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