Started the credit file cleanup!

caz2003uk

I've started it!

I checked my credit file for the last 2 months to check if any of the creditors on there successfully updated! Only 2 did! Luckily though there are debts from my DRO that aren't even on the credit file! So I had 3 to deal with!

1.Lowell
2.Halifax
3.Alexander James

So I bypassed the letter to customer services etc and went straight for emailing the CEO, with the template on MSE, and of course this was free too!

I thought Lowell would be one to kick up a fuss after previous experience with them, but they 1st replied that same day, to say they were investigating and would get back to me, followed the next day with a resolution email stating their apologies and stating they have updated the CRA's! Result :T

Im yet to hear a reply from both Halifax and Alexander James but the e-mail letter did state they have 28 days so....Ill update when I hear!

caz2003uk

What a result!

I received a letter from Halifax today regarding my email to them about their incorrect credit file information, and not only is it full of apologies but also a cheque for £30 for the inconvenience!!!!!! :T

melj16

Can i just ask what it was they had put on your credit file, and were the entries valid?

Were you disputing something which was put on in error.

Thanks

caz2003uk

They were still reporting monthly that i had not paid and hadnt marked the reports as settled/satified/partially settled after my dro ended!