A safer credit card

Slickertty11

Why is it that credit cards don't have a safety using rating, I have recently been mugged on a bogus website. The mugging was ably assisted by the credit card company. Now having been wounded in my wallet by the mugger the credit card company who helped him now says completely my fault but they want to lick my wounds.
The credit card company states that it is "fraud safe" this is a lie, a blatently misleading statement as it does not say " does not apply to foreign transactions" How much better it could be if they were to give me protection prior to me being defrauded if they had told me that it was a foreign transaction at which point I could have declined to complete the form. They are not prepared to give you a card that can only be used in the UK and thereby all payments falling within the realms of the british legal system.

InsideInsurance

You were conned not mugged

How could they have "told you" that it is a foreign transaction? You were putting your data into a website, the owner of the site controls everything that you see so even if the bank sends a flag to say foreign transaction then the site could (and would) simply ignore it and not present it.

You may want to speak to the bank and see if there is an option to block all foreign transactions but then you may find problems with certain well known websites that use the likes of Lux or Ireland as their base to mitigate their taxation as these would also be blocked.

With millions of people buying online and knowingly/ genuinely buying from companies that are overseas it would be totally impractical for banks to telephone everyone every time they buy anything just in case they didnt realise its an overseas company

maninthestreet

The card supplier cannot duck out of their responsibilities under section 75 of the Consumer Credit Act, 1974 simple because it was a 'foreign transaction' - but was the amount of money involed less than £100??

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

Slickertty11

You will have to explain why it would be totally impractical. They manage to achieve much more difficult exercises without to much trouble. Are you trying to tell me that they can devise a system that allows all these millions of payments to take place across the world to automatically do exchange rates that differ everyday add extra charges add it to your statement etc. Have tight security for access to bank accounts, but can't put in a control to allow me to say no to a foreign transaction. If you believe this then you are either very limited in your imagination or more likely happy that it is easy to be mugged(conned) with their help. I understand why they don't do it, because they get money from the transaction which has nothing to do with helping their customers stay safe

Slickertty11

The amount was less than a hundred pounds. but that is to be expectedas the muggers obviously know what they are doing. They have a manual how to rip people off and spend their lives studying it.

thenudeone

Slickertty11 wrote: »

The credit card company states that it is "fraud safe" this is a lie, a blatently misleading statement as it does not say " does not apply to foreign transactions"

If you are the victim of card fraud, you should not be out of pocket regardless of how or where the fraud was committed.

Foreign transactions are treated no differently.

Why do you think they are?

forgotmyname

You bought the goods from a non UK site. Its really down to you to check what and where your buying fom.

So how / why were you mugged? Bought fake items? Gave card details to scammers?
What websites?

Google WHOIS. So that website selling UGG boots for £5 delivered registered in China or Nigeria. Then obviously they are fake or non-existant.

InsideInsurance

Slickertty11 wrote: »

You will have to explain why it would be totally impractical. They manage to achieve much more difficult exercises without to much trouble. Are you trying to tell me that they can devise a system that allows all these millions of payments to take place across the world to automatically do exchange rates that differ everyday add extra charges add it to your statement etc. Have tight security for access to bank accounts, but can't put in a control to allow me to say no to a foreign transaction. If you believe this then you are either very limited in your imagination or more likely happy that it is easy to be mugged(conned) with their help. I understand why they don't do it, because they get money from the transaction which has nothing to do with helping their customers stay safe

It is impractical because of the number of institutions involved in the world. How practical do you think it will be to get every single bank and company in the world to agree to a single process and procedure? Ok small companies feelings will be overridden but large companies can be consulted. And even if you managed to get a consensus of opinion of what should be done you're going to take years of negotiation of how it is funded and then years more to actually do it. You have to remember that just to do Faster Payments in the UK took almost 10 years from the point it being agreed in principle to going live.

What process are you considering to be sensible? It cannot simply be a warning on screen because that doesnt require it to be validated that the customer has seen it. It cant be a password type entry as the scammers can show the same in an offline (to the bank) mechanism. Alternatively they could simply ignore it and put it through as a cardholder not present transaction rather than internet thus not triggering any password.

The only thing that jumps to my mind is like the pin sentry challenge and response approach that applies to all non chip and pin transactions but that means you must carry your pin sentry everywhere in the world at all times just in case you want/ need to buy something and the company happens to be overseas (physically or incorporated). Do you have any idea how much business companies would lose from impulse buys because someone happens to not have their card reader with them?

Eonel

There is not enough information here to provide any constructive advice on avoiding being conned or your rights. Are you able to disclose more information on what happened?

p00hsticks

Slickertty11 wrote: »

You will have to explain why it would be totally impractical. They manage to achieve much more difficult exercises without to much trouble. Are you trying to tell me that they can devise a system that allows all these millions of payments to take place across the world to automatically do exchange rates that differ everyday add extra charges add it to your statement etc. Have tight security for access to bank accounts, but can't put in a control to allow me to say no to a foreign transaction.

Have you any idea how much effort goes into making even the smallest change to card processing rules - especially one such as this which by definition would have to be applied globally ? Think about it - the new rules have to be specified, agreed and distributed to every card issuer, retailer, and merchant acquirer who all have to amend and test their systems together to implement the change on a given date. Each set of changes is a massive exercise in logistics, and unless there is felt to be a real need for it, it isn't going to happen.

dalesrider

Slickertty11 wrote: »

it is "fraud safe" this is a lie, a blatently misleading statement as it does not say " does not apply to foreign transactions" How much better it could be if they were to give me protection prior to me being defrauded if they had told me that it was a foreign transaction at which point I could have declined to complete the form. They are not prepared to give you a card that can only be used in the UK and thereby all payments falling within the realms of the british legal system.

Are you aware that Amazon & paypal and many other UK based co's use overseas payment processeers...
So that scuppers you idea.

Fraud is fraud and if from the UK or overseas's makes not diffrence.

No card provider could ever provide a card that would only work in the UK....
NO customer would ever want it.....

Now perhaps you would like to take a deep breath and start again.
Telling use exactly what the payment was and what your problem with it is.....