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Admin fee refund after landlord backed out

A friend of mine is flat hunting in Birmingham, he's been looking for a while now and was pretty optimistic with one place and handed over £200 in 'non-refundable' admin fees to the estate agent and applied for it.

The landlord chose other tenants who also applied for it and left my friend out of pocket £200 and without a flat.

Can he get his £200 back? I know it says non-refundable but he wasn't the one to back out.

If this is completely legit then I find it pretty daunting that when I come to move out I'm going to have gamble around £200 in admin fees everytime I see a place I like!

Comments

  • does he have a receipt and a contract

    he should def be able to get back his £200 as that is his holding fee and non refundable if he backs out. it wasn't his descision to back out so he needs his money back!

    bit difficult without a receipt though
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    If part of the fee was for credit vetting/referencing, and he failed the checks (leading to the tenacy being offerred elesewhere) then that money is non refundable.

    But £200 is a huge amount for vetting.

    If it was ALL a 'holding deposit' to resrve the property and take it off the market, then that should be returned in full.
  • Ah see he only mentioned it briefly on the train this morning so not sure of the exact details. I'll ask him if he got a receipt (I presume he has, I'd never hand over £200 with getting a receipt!)
    I don't think he failed the checks, they just had a lot of other applications and the landlord made a choice. I will pass on the advice though thanks very much!
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