Edf

NathanLaila

Advice please. We moved house five weeks ago and put in our final readings to EDF. We received a final bill and were given a refund of over £200. We proceeded to transfer over to EDF at the new house. Just over a week ago we had an message from our bank to say we had gone overdrawan by £500. I went on internet banking to find that EDF had taken £618 out of our account without notifying us. My Husband contacted EDF and was told there had been a mistake with the final bill and we now owed them £618. Luckily the bank did not fully process the payment, however we will be charged for not having enough funds. EDF apologised and stated that they should have informed us before taking out the money. However they now want us to pay the £618 in installments.
Do we have a case not to pay due to it being their mistake with the final bill ? Advice would be much appreciated as this is such a shock.
Thanks:(

jalexa

NathanLaila wrote: »

Do we have a case not to pay due to it being their mistake with the final bill ?

That they made a "mistake" is not grounds for not paying.

The issue is whether the revised bill is accurate. Have you had a revised bill which clearly shows the reason and the date Edf made the original mistake?

wakeupalarm

Mistakes happen, you can not get out of paying for energy you used solely because EDF made a mistake. EDF wouldn't have any paying customers otherwise!

What you should be doing though is asking EDF to pay for the bank charges you have incurred due to their mistake.

MickyJ

Both jalexa and wakeupalarm are right: you are liable to pay for any energy that you've used; however, has EDF provided an explanation as to what went wrong? This is important; how do you know that your new bill is correct?

You should be able to reclaim any bank charges if EDF have failed to notify you in advance of deducting the balance from your bank account (i.e. if they have genuinely breached the terms & conditions of the Direct Debit Guarantee).

dogshome

If EDF refunded you £200+ and are now demanding £618, it seem that the used energy value on your Final Bill is around £400+

Without knowing your usual consumption figures £400 seems a lot of money for a Summer Quarter, but it could be a Catch-Up bill if one or more previous bills have been issued on estimated readings, also carefully check that the End Reading on the new EDF bill matches the reading you gave them when moving out