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error message?

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My desktop PC (Acer) is about 3 years old, never had an issue until now?
When I try to shut down (correctly) a blue screen appears and says 'you have not installed software correctly' this is a 'crash dump' then I'm taken to black screen asking me 'how do you wish to proceed'? I click 'start windows normally' then when PC restarts I can shut down without a problem? BTW I've not installed anything for months, if at all?
Any advice appreciated, thank you. Omnipeta.
PS the above 'quotes' may not be exact, I'm at work now and going by memory!

Comments

  • T_T_2
    T_T_2 Posts: 880 Forumite
    I'd suggest using system restore to revert back to an earlier date prior to you having problems. Also worth checking your anti virus is up to date, run a full scan and also consider running tdsskiller and malwarebytes just to be sure it wasn't caused by any malicious editing of your registry.
  • Reue
    Reue Posts: 569 Forumite
    Do you have anything in the C:\Windows\Minidumps folder?
  • GunJack
    GunJack Posts: 11,827 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    hmmm...sounds like an interrupted/corrupted windows update ...
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • omnipeta
    omnipeta Posts: 226 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Reue wrote: »
    Do you have anything in the C:\Windows\Minidumps folder?

    Hi Reue, I'm at work will check later, thank you.
This discussion has been closed.
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