EON and British Gas final bill

manub

Hi folks,

I moved home and took a dual fuel EDF deal, I closed my previous accounts with EON for Electricity and British Gas for Gas - their final bill showed me a £100 credit (yay!). Do you know how long it would take for them approximately to refund me? Their websites are not so clear on this...

thanks!

macman

Up to 6 weeks. And with BG you may find that you have to 'remind' them.

E.ON_Company_Representative:_Helena

Hiya manub:hello:

When you change supplier the new supplier will pass the meter readings on to the old supplier who will use these to close your accounts to.

The change of supply process takes about 4-6 weeks and you will receive a refund for any credit once you have had the final bill.

If you have an online account with E.ON we will send you an email when the final bill is ready to view.

Also, if you have a Direct Debit still open the credit will go back to your bank account, if not we can just send a cheque.

Helena

manub

Hi Helena,

I received already the final bill and my direct debit is still active, and I have already my new supplier in my new place. I guess it will be just a matter of weeks then? Thanks!

E.ON_Company_Representative:_Helena

manub wrote: »

Hi Helena,

I received already the final bill and my direct debit is still active, and I have already my new supplier in my new place. I guess it will be just a matter of weeks then? Thanks!

That's great then,

Yes it should only be a couple of weeks, but I can double check this if you need me to?

What date was the final bill?

Helena

manub

The final bill was dated 4/11/2012.

E.ON_Company_Representative:_Helena

Oh, just a couple of days ago then.

So, yes give it two weeks for the refund to come through to your bank account.

But as I say if you need me to check anything just let me know, it's no problem at all

Helena

manub

Thanks Helena,

If I don't receive the refund by 2 weeks I'll definitely contact you back - thanks for being helpful!