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Faulty electric meter.

Pieman1012
Pieman1012 Posts: 5 Forumite
in Energy
I have just tried to submit a meter reading to my supplier and been told they are inconsistant with previous ones. They are actually reading less than when I opened the account. I was told that if they entered my reading it would generate a bill of many thousands of pounds ! They are sending out an engineer to have a look.
Can anyone tell me who is responsible for the meter being faulty, and who is liable for it's replacement if required, and indeed who is liable for the bill if upheld ?
I am with NPower, have a digital meter, economy 7, currently pay £140 month.
Thanks for any help.

Comments

  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    Hi Pieman1012,

    This can all be resolved quite easily once the engineer has attended your property and checked the meter.

    If the meter is faulty, we will replace this and the billing of the account will be updated. Usually, we will re bill the account based on your average usage that you have been paying for.

    If you'd like me to take a look into this for you, please pop over your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL]

    Many thanks,

    Adam :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
  • Pieman1012
    Pieman1012 Posts: 5 Forumite
    Ok, thanks for that, but is there any danger of the meter being correct ?!
    I am not using any different appliances, and there are the same amount of people living at the property.
  • Wywth
    Wywth Posts: 5,079 Forumite
    Pieman1012 wrote: »
    Ok, thanks for that, but is there any danger of the meter being correct ?!...

    A massive danger ;)
  • jalexa
    jalexa Posts: 3,448 Forumite
    Pieman1012 wrote: »
    is there any danger of the meter being correct ?!

    The meter is likely to be correct, but......

    given that you have mentioned "economy 7" the most likely explanation is transposition of day/night readings. Is it obvious from your meter which reading is which?
  • Pieman1012
    Pieman1012 Posts: 5 Forumite
    I checked the readings several times yesterday and only one had changed but can't remember which one. I think it was reading number 2.
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    sounds like its all billing only on the night rate then
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • Pieman1012
    Pieman1012 Posts: 5 Forumite
    Why would that make the reading less than before ?
  • jalexa
    jalexa Posts: 3,448 Forumite
    Pieman1012 wrote: »
    Why would that make the reading less than before ?

    Welcome to the forum BTW.

    You will get more meaningful help if you post the previous readings, the inconsistent readings and the readings on your meter today.
  • Pieman1012
    Pieman1012 Posts: 5 Forumite
    Ok, will do that later when I get home. Thanks.
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