Returns to charity shops

cashmerefrog

tomwakefield items in charity shops are generally not 'sold as seen' their staff have to sort through it first and can like me or you miss something, they do pride themselves in selling quality items generally and can make mistake like the rest of us...they cannot sell electrical items unless they get it tested by a qualified electrician. I still have rights as a consumer that is the point i am making. and for other comments as to if i think £10 is worth the effort, i have seen people complaining about a lot less...in any shops....£10 IS a lot of money to some people, what is the point of having a receipt if you cant use it.
I have just received an email back from the charity and have apologised and offered a refund by cheque which i will REFUSE because it was not about the money but my rights. Thank you

System

cashmerefrog wrote: »

tomwakefield items in charity shops are generally not 'sold as seen' their staff have to sort through it first and can like me or you miss something, they do pride themselves in selling quality items generally and can make mistake like the rest of us...they cannot sell electrical items unless they get it tested by a qualified electrician. I still have rights as a consumer that is the point i am making. and for other comments as to if i think £10 is worth the effort, i have seen people complaining about a lot less...in any shops....£10 IS a lot of money to some people, what is the point of having a receipt if you cant use it.
I have just received an email back from the charity and have apologised and offered a refund by cheque which i will REFUSE because it was not about the money but my rights. Thank you

So you complained as you wanted your money back.
They've agreed and offered you a refund for the item.
You've rejected the refund as it wasn't about the money.
You don't think you've just wasted your time with this?

cashmerefrog

ThumbRemote.. Thank you...... even though i have got rid of that coat I never said i wanted my money back at any point....i am so glad you understood me.... all i wanted was some acknowledgment from the charity and they have done that and offered a full refund ( i wont accept the cheque) it was just a pity it had to go to lengths for that....:)

cashmerefrog

goater78 No I NEVER said at any point that i WANTED my MONEY BACK i just wanted to change it for something else....and no i dont think i wasted my time at all. I only came here to get advise as to where i stand with my rights as a consumer that is all as i dont want to be treated BADLY again if i dare try to return anything in any shop. Would you stand for that treatment?

pulliptears

I do agree with OP, the charity shops have volunteers and paid staff to sort through clothing and they should be spotting defects because that is part of their job.

£10 is a lot of money, even though it's a charity at the root of the issue I don't think OP should lose out because someone didn't see a hole in what is an expensive coat.

Fair enough OP didn't want a refund but the attitude of the staff in store obviously left a lot to be desired and on that basis alone I'd complain to the charity.

These stores are often the 'human faces' of the charities in question and stroppy staff that humiliate customers and are generally miserable do not paint said charities in a particularly good light.

Personally I think I'd accept the cheque and donate it to another charity.

cashmerefrog

pulliptears, Thank you for your comments

Fire_Fox

Welcome! What are you complaining about? Your thread title states returns and in the text you ask about rights, but you no longer have the item. The text of later posts intimates your issue is with the service/ attitude of staff in which case the specifics are a red herring. You might get more helpful responses if it was clear exactly what the issue is and what result you are hoping for.

cashmerefrog

Hello Fire Fox, Thank you, Sorry for confusion .... I took the coat back on Sat 3rd as it had a fault and the manager of the shop told me it was policy not to give refunds or credit notes or exchange after 1 week, it was 9 days and that i had to put up with it, so before i made a complaint to the shops head office about her behavior i also wanted to know where i stood in a discussion about my rights.(Am i entitled to an exchange refund whatever) As i was told on Saturday i had no choice i had to keep it, i mended the hole and gave it to a relative yesterday but over the weekend and today its bugged me to have been treated that way so whilst asking questions here i also started the process of contacting their h/o and they replied promptly which i didnt expect. H/o agreed that as it was faulty i indeed could have had ( i would have chose exchange) But i also want to be better prepared in future if it were to happen again. The result i was expecting was to be assured i was not wrong to take a damaged item back and that it was not an unreasonable amount of time i took to take it back .I am still not quite understanding what would be a fair amount of time to return something, some shops allow 21 days.Anyway i am happier now and thank you for your time:)

wealdroam

cashmerefrog wrote: »

I am still not quite understanding what would be a fair amount of time to return something, some shops allow 21 days.Anyway i am happier now and thank you for your time:)

Those shops that have a returns policy allowing 21 days or 14 days or maybe 7 days are all referring to returns due to the purchaser changing their mind.

If the goods are faulty, then you can reject the goods for a full refund 'within a reasonable time'.

If after that reasonable time (i.e. the goods have been accepted), then the purchaser has up to six years to seek a remedy from the seller.

Further details on this can be found in MSE's Consumer Rights article.