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1&1 webmailer login problems - help please

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1&1 webmailer login problems - help please

edited 30 November -1 at 12:00AM in Techie Stuff
alison74alison74 Forumite
1.6K posts
edited 30 November -1 at 12:00AM in Techie Stuff
My friends have just opened up a new shop and are using 1&1 for their website and email.

Yesterday, they could log in no problem with their usernames and passwords and respond to emails

Today they can't, but I can log in from my home computer using their names and passwords

The login page only has email address and password fields and when they put their password in, it says 'user does not exist'.

I have not been logged in at the same time in case being logged in at 2 places was the problem.

The IT guy who set it all up is away on holiday

Anyone any ideas why I can log in 80 miles away ?? And they can't get into their shop email ?

Thank in advance
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