incorrect opening read

mutty_hc

hi all, i have an issue and wanted some advice before i make the call.

i switched from eon to scottish power in a new property and the actual switch took place on the 21st june.

however, as i never had an actual account with eon i was just billed by them based on an estimate, this estimate was approx 170 units incorrect and SP started me off on the incorrect estimate.

basically, i believe i owe eon some money but when i next submit my reading to SP i'll get a large bill from them as they will think im suddenly using loads of elec,

just wondering what you're advice would be on this front? do i ring eon + sp or just sp? thanks

jalexa

mutty_hc wrote: »

however, as i never had an actual account with eon i was just billed by them based on an estimate, this estimate was approx 170 units incorrect and SP started me off on the incorrect estimate.

I'm posting mainly for the benefit of others in the same situation.

When you move to a new property you are automatically enrolled in a "deemed contract" with the current supplier at standard non-online, non-direct debit rates, i.e. not the cheapest. It is therefore in your best interest to set-up an account with the current supplier and pass opening readings. This also removes the possibility of being inadvertently charged for a previous occupier who has done a runner.

If you then switch the gaining supplier will ask for customer readings on or around the transfer date. The gaining supplier passes or agrees readings with the losing supplier so that, whatever reading is agreed, the losing supplier's closing reading and the gaining supplier's opening reading are identical.

Failing any of these steps invariably results in unnecessary problems, one of which the OP has described.

Former_E.ON_Company_Representative:_Malc

Hi mutty_hc

Not much I can add to jalexa's excellent advice.

The only thing I'd say, if there's a discrepancy between the gaining supplier's opening reading and the losing supplier's closing reading, there's an industry wide agreement to sort this out.

This is called an Agreed Reads Dispute. The two suppliers will agree a reading so the opening/closing reads match.

Doesn't matter which supplier you contact. Either one can start the ball rolling.

Hope this helps point you in the right direction.

Malc

Scottish_Power

Hi mutty_hc there is an industry threshhold for agreed read disuptes of 250 units for electricity, so if the discrepancy was only 170 units we would not be able to formally change this with Eon. However if you want us to check your account we can do that. E-mail [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] Thanks David @ ScottishPower