Issues with Marbles PPI

[Deleted User]

Good morning - hoping someone can help me...I recently submitted a claim for mis-sold credit card PPI from Marbles. I filled in the FOS questionnaire as advised but as I closed the account a couple of years I didn't have the PPI policy number or the credit card/ account number. I received a letter from Marbles telling me that they could not proceed without an account number. Additionally they stated that the account had originally come from HSBC & provided an address to write to to obtain the account number. I sent a letter to HSBC, including a copy of the letter from Marbles, & a few days ago I recieved a letter from Bank of Scotland(!) with the same reference number as the original letter from Marbles, telling me that they could not process my claim without an account number. I phoned the number on the letter & spoke to someone who told me that I needed to submit a Section 77 request to Lloyds TSB...now I'm proper confused. Has anyone else had this experience &, if so, how did you resolve it? Thanks in advance:wall:

dunstonh

I phoned the number on the letter & spoke to someone who told me that I needed to submit a Section 77 request to Lloyds TSB

That wont help you. The consumer credit act only applies to open accounts.

-taff

find out who owns marble card now, or at least, who is currently responsible for it, and send your complaint to them.

allymillsy

I'm in a similar situation, did you have any success ?

[Deleted User]

Hi, I spoke to the FOS and am currently liaising with them regarding this. It seems to have done the trick insofar as that I'm now getting a response from Marbles - although they are saying that they have no record of my PPI....

dotdash79

did you not has a direct debit set up to pay them?

If so you should be able to get details of the old direct debit details and the reference should be your card number/ account reference.

Deano97

Im having a similar problem on a marbles account closed 3 years ago. I requested details regarding PPI etc, they responded saying they needed an account no, after a lot of going backwards and forwards the eventually gave me my old account no. I re submitted asking SAR details on this account and they said they do not have any details relating to that account and to contact HSBC..