sofa

tjbron

we bought a new 3 seater and 2 seater leather sofs in march, delivered in may, the company had to come and repair it as it arrived faulty, now after 5 months the 2 seater has paint loss on the raised stiching the 3 seater recliner is spring open n has on seat noticable lower than rest,the offered a repair we refused, the have now offered to replace the sofas, we dont want the sofas again we want a refund am i within my rights to ask for refund?

visidigi

no - been too long, deemed to have accepted.

Read this

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

tjbron

they said that we couldnt ask for refund for first scratches if it happened again the you look into it, the faults this time are different faults

visidigi

You can ask, but they don't have to give you a refund if its disproportionately costly for them to do so.

Repair, Replace, Refund.

They offered to repair, you refused, they offers to replace, you refused.

They offered no further resolution to you. This is their right based on your refusal.

You have no entitlement to a refund based on the information you have provided thus far.

tjbron

how many times do they have to repair something before you as for a refund?

neilmcl

tjbron wrote: »

how many times do they have to repair something before you as for a refund?

Until it becomes unreasonable.

visidigi

tjbron wrote: »

how many times do they have to repair something before you as for a refund?

You're missing the point that they offered to replace already, this means that you have little ground to stand on in regards to refund entitlement.

If and its a BIG if they did offer to refund then they would be entitled to reduce the refund for the amount of use you have had from the sofa's.

So bear that in mind, the replacement is actually the best option for you.