Insure and Go dishonourable

hoskins

My nephew wanted to fly back from Brazil for his Gran's funeral but Insure and Go refused to reimburse and was also very dismissive on the phone

IvanOpinion

I must admit that I wouldn't have expected that travel insurance would cover this sort of thing (but have not checked). What did the insurance policy say? They are usually very specific about what is/isn't covered.

This highlights a common mistake made by travellers ... they look for the cheapest insurance possible and do not read the small print. In many cases policies do not cover some basic activites that you would expect to do (e.g. jet skis, skuba diving etc.). You need to make sure that your insurance covers you for the activities that you wish to partake in.

Another common mistake is not declaring something from your medical history. As has happened on many occasions in the past the insurance is voided if you have hidden something (e.g. high blood pressure, heart condition etc.).

If there is one industry that the phrase 'you pay for what you get' applies to then it is travel insurance.

Ivan

isayoldchap

IvanOpinion wrote:

I must admit that I wouldn't have expected that travel insurance would cover this sort of thing (but have not checked). What did the insurance policy say? They are usually very specific about what is/isn't covered.

This highlights a common mistake made by travellers ... they look for the cheapest insurance possible and do not read the small print. In many cases policies do not cover some basic activites that you would expect to do (e.g. jet skis, skuba diving etc.). You need to make sure that your insurance covers you for the activities that you wish to partake in.

Another common mistake is not declaring something from your medical history. As has happened on many occasions in the past the insurance is voided if you have hidden something (e.g. high blood pressure, heart condition etc.).

If there is one industry that the phrase 'you pay for what you get' applies to then it is travel insurance.

Ivan

A case of making the small print larger and on the the front and the large print
smaller and on the back.It's probably easier working back to front with insurance.

IvanOpinion

isayoldchap wrote:

A case of making the small print larger and on the front and the large print smaller and on the back.It's probably easier working back to front with insurance.

I agree with that .. I am at an age were I can't find the small print not to worry read it.

Ivan

IvanOpinion

I jst had a look at the policy wording on the 'Inusre and Go' Website and it is actually confusing.

In the section 'Sections of Insurance, Section A - Cancelling and curtailing short your holiday', point 2 it says

The death, injury or serious illness of a relative, business associate or a person with whom you have booked to travel or a relative or friend living abroad with whom you plan to stay.

This seems to relate only to someone you are travelling with or visiting.

However, in 'Section B - Medical and other expenses, point 5 it says

The extra cost for you to return home following the death, serious injury or serious illness of a relative or business associate.

In this case it does not specify that the relative or associate has to be travelling with you therefore maybe there is scope for a claim.


Do we have anybody with a degree in gobbledy-gook that can maybe answer this?

Ivan