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Currys: reseller not retailer?

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  • peachyprice
    peachyprice Posts: 22,346 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Can you really blame the retailer for what he did, if he thought (rightly or wrongly) that the customer was trying to pull a fast one on him ?

    So because she thought OP was pulling a fast one you think it's OK for her to tell a blatant lie?

    What utter rubbish.
    Accept your past without regret, handle your present with confidence and face your future without fear
  • CoolHotCold
    CoolHotCold Posts: 2,158 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    What difference would that make?


    In a business to business transaction carried out through the Business centre, it means that your consumer rights don't usually apply (some do, some don't) and if purchased through a business account it holds the manufacturer of the item responsible for repair not Currys/PcWorld.

    Many stores will still book items in and arrange the repair on the business's behalf but it's not a requirement and purely goodwill.
  • Antispam
    Antispam Posts: 6,636 Forumite
    1,000 Posts Combo Breaker
    They told me on phone a couple of years ago they didnt recognise the SOGA. So I issued a small claims court along with damages to frozen food as the freezer had an inherent fault which was confirmed by the manufacturer. I got a call from there legal department offering to pay full costs of damages. The manufacturer fixed the freezer by paying a independent engineer

    It always worth knowing your right before going in guns blazing etc
  • If you can't survive without a TV for 28 days... well, if infijishbthst sentence I'll probably get suspended :p

    Come on, it's just a TV!
  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    In a business to business transaction carried out through the Business centre, it means that your consumer rights don't usually apply (some do, some don't) and if purchased through a business account it holds the manufacturer of the item responsible for repair not Currys/PcWorld.

    Many stores will still book items in and arrange the repair on the business's behalf but it's not a requirement and purely goodwill.

    Sale of Goods Act certainly does apply. However, in a B2B transaction the Unfair Contract Terms Act 1977 permits some of the requirements to be contracted out of, subject to the 'reasonableness test'.
  • CoolHotCold
    CoolHotCold Posts: 2,158 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    hence why I said some do some don't, and any In terms of Business Accounts the repair/replacement responsibility is handed to the manufacture instead of Currys/PcWorld
  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    hence why I said some do some don't, and any In terms of Business Accounts the repair/replacement responsibility is handed to the manufacture instead of Currys/PcWorld

    I don't think it is 'most' though. The starting point is that SOGA very much applies. Indeed it started as a B2B statute.
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