Halfords complaint

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  • balletshoes
    balletshoes Posts: 16,610 Forumite
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    It never occurred to me to ask if my steering wheel control would work with the new CD player I had installed in my car by Halfords last year. When it didn't, I just resigned myself to using the buttons on the CD player.

    I should have asked at Halfords before they installed it, and I take full responsibility for not asking. Its not that important, in the grand scheme of things, is it?
  • TrickyWicky
    TrickyWicky Posts: 4,025 Forumite
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    I think there are two sides to this. Halfords should have advised the op of the new setup and the pro's and cons but likewise the op should have been aware of their requirements and what they wanted. Customers do make blunders though and thats where places like Halfords should be smart enough to give proper advice.

    Has to be said though I've not trusted Halfords for a few years now. I used to think they were the ultimate but in the last few years their service has really slipped. I go in my local branch and am lucky to get grunt from half of the minimum wage staff. My partner found one of them pushing trolleys at the local sainsburys a while back - they get paid more than the nmw as i know someone else who was doing it at £7.50ph
  • almillar
    almillar Posts: 8,621 Forumite
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    If you tell us the make and model of the stereo, and the make, model and year of the car, you may be pleasantly surprised that it IS possible...
  • saz_d
    saz_d Posts: 29 Forumite
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    It was a Phillips model, not sure what one but it was not compatable with stealing controls. I am now getting a diffrent make which is the similar and compatable with the wheel controls with the extra parts. So that sides sorted.

    But I get all your points, I should have specified I wanted them to work, and should have asked. No complaints letter will be sent lol! Just take it as a learning day!
  • albionrovers
    albionrovers Posts: 2,028 Forumite
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    As above, Halfords did nowt wrong.
  • photome
    photome Posts: 16,370 Forumite
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    saz_d wrote: »
    It was a Phillips model, not sure what one but it was not compatable with stealing controls. I am now getting a diffrent make which is the similar and compatable with the wheel controls with the extra parts. So that sides sorted.

    But I get all your points, I should have specified I wanted them to work, and should have asked. No complaints letter will be sent lol! Just take it as a learning day!

    You could send them a letter thanking them for putting it right
  • fivetide
    fivetide Posts: 3,811 Forumite
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    saz_d wrote: »

    But I get all your points, I should have specified I wanted them to work, and should have asked. No complaints letter will be sent lol! Just take it as a learning day!

    Post 15 - OP not complaining, understands everyone's points. No need to keep reinforcing them now.

    Anyone got helpful stuff to say on making the new one work with the old controls? As Tricky said OP - post up the exact model, it might well be written on the front and/or they should have given you the box!
    What if there was no such thing as a rhetorical question?
  • motorguy
    motorguy Posts: 22,479 Forumite
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    saz_d wrote: »
    Halfords admitted they were at fault for not askin about steering controls and as a result my time has been wasted. The manager said that to me, and i got a good service out of him as i was poliet about the situation.

    so that's why I'm asking the question as I do not know a lot about these things, if I had been served well in the first place I would not have had my time wasted. The new stereo is still in the budget I had so it was possible to do this first time around.

    They're sorting it out, and you have to take at least some responsibility for not stating your car had steering wheel controls and you expected them to work. I'd hazard a guess and say not every model of your car has them.

    You asked for a cd player fitted, and you got that. You werent happy and halfords sorted it out.

    By seemingly expecting compensation / discount / partial refund you're coming across as being a prime example of the 'claim culture' prevalent these days - its always someone elses fault and they should pay.
  • motorguy
    motorguy Posts: 22,479 Forumite
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    photome wrote: »
    You could send them a letter thanking them for putting it right

    Bearing in mind they had to take back a head unit they can no longer sell as new....
  • motorguy
    motorguy Posts: 22,479 Forumite
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    saz_d wrote: »

    Halfords admitted they were at fault

    No, the manager said the assistant should have asked had your car steering controls. Thats not admitting they were at fault

    Likewise, you should have told them, and not 'hoped' or 'assumed'
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