Bank's pro forma letters not being filled in
edited 30 November -1 at 1:00AM in Reclaim PPI & Other Insurance
10 replies 1.6K views
I am so frustrated with Lloyds. I have put in a claim for PPI I was not aware had been applied to my credit card. They have written to me rejecting the claim saying they have looked at all the evidence (i.e. my file) with the following words: "you completed the application on [enter date]". Aarrgh. So I called them to point out that either they hadn't investigated the complaint very well (i.e. didn't have the answer), or had simply not completed their pro-forma letter very well (we're all human...), and they said they would look into it and write to me again. They've sent me exactly the same letter, with the same blooming square brackets!! If they really are looking into my claim properly, why are they unable to disclose the date the policy was taken out?!
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