help with natwest repayment offer please.

nikig1

hi All, I have posted this on successes and failures, but posting as new thread in the hope someone will see this and help me.

Just wondering if anyone can help me work out a query I have on my successful claim from Natwest.

We had the offers (7) in total, all with varying amounts. We sent the acceptance forms back and today some of the payments have reached our account. The thing is they all seem to be for less than we signed for.

Here is an example:

First page of letter states 'we are willing to make you a total offer of £928.40'

The page with the breakdown on it says:

Total refund of PPI premium and associated interest to date: £620.06

Gross interest at statutory rate added to each overpayment from the date of payments to date plus additional interest for delay from when we informed you the complaint was put on hold: £385.43

Less tax (20%) £77.09

Net interest £308.34

Total offer £928.40

I took it that the total offer stated was the amount we would get back, but according to the bank statement that hubby got printed out today, they have only paid us the £620.06 figure.

That is only one example, the rest are the same, apart form the biggest payout that we haven't even got.

Can anyone tell me from the example above what we should have received?

Many thanks.

LouE

My interest from rbs came into the bank the day after the ppi went in, i think this may be normal to some banks.

nikig1

Thank you. I will keep an eye on my account then

calce1987

HI,

The interest is normally paid seperately and can in some cases take a further 5-7 days. If you don't receive anything shortly then call Natwest to query this.