GE Money/PPI advice

lany79

Hi

Im after a bit of advice regarding GE Money/PPI

I have been in touch with GE money and they have confirmed I had PPI with my mortgage, I told them I wish to make a claim and they have informed me that I have to make my claim with the broker (money group) and not them,
Can any one tell me if this is correct as I believed my claim would be with GE Money.

Would I be better off using a company to make the claim for me??

Any advice would be greatly appreciated, as at the moment im unsure of what to do


Many Thanks

Leanne

di3004

Hi there and welcome

It is correct that you pursue the business who sold/set up the finance.
Despite the main of the paperwork being that of the lender's.

The broker would have passed on your details/application onto the lender.
So I believe in your case you would have to contact Money Group.;)

lany79

thanks for your reply, So do I just send the PPI Consumer questionair onto the Money Group?

McKneff

What reason do you have to make a claim.

Mortgage PPI and PPI are two entirely seperate things.

dunstonh

Can any one tell me if this is correct as I believed my claim would be with GE Money.

That is correct. You are making an allegation about a failing in the sale of the PPI. GE did not sell you PPI. The broker sold it to you.

Would I be better off using a company to make the claim for me??

No. Figures show that claims companies do not increase the chances of success. Indeed, some actually reduce your chances.

Any advice would be greatly appreciated, as at the moment im unsure of what to do

What is your complaint?
When did you buy the PPI?

lany79

Mortgage PPI and PPI are two entirely seperate things.[/QUOTE]


we was advised are chances of the morgage being agreed were greater if we took out Payment protection insurance to protect our loan repayments

lany79

What is your complaint? that we were mis sold the PPI, we were advised we had a greater chance of mortgage being accepted if we took out PPI

When did you buy the PPI?[/QUOTE] back in 2004

dunstonh

that we were mis sold the PPI, we were advised we had a greater chance of mortgage being accepted if we took out PPI

And they respond: "we have no evidence to show that you were told that". So, what evidence do you have to support your allegation?

back in 2004

That is the killer for you. Insurance regulation started in Jan 2005. Most brokers were not regulated until that point. So, they can turn around and say that they are not reviewing your complaint as it is prior to regulation.

So, you have a weak unprovable complaint that is pre-regulation.

lany79

ok thanks anyway