possible virus and hardware problems

Crispy_Ambulance

Help!

Yesterday, when I started up my PC, I got a strange pop-up titled "synchost.exe" and with the message

Instruction at 0X745f2789 referenced memory at 0X00000000 the memory could not be "read"

There was another pop-up box telling me

Generic Host Process for Win32 Services has encountered a problem

I then had problems with my modem which would not connect. I rang madasafish tech support and they told me that the recent windows update could have caused the modem problem and to reinstall it.

I did that and it was fine.

However, when I tried to log on later, I got similar messages and again the modem wouldn't connect me. I tried to reinstall the modem again, but the screen froze and wouldn't do it. madasafish told me that the modem has most likely died and I need another. It is a Voyager 105 if that helps.

My concern is that I think the problem might be more than the modem. I googled the error message and wonder if I have a Trojan virus? I did a scan before the computer started freezing up and it didn't identify any infections.

I am using the computer at work to post this. Can anybody offer me any ideas or help me with what I need to do? I really need my comp back working as I have work to do on it. And I really don't want to lose the photos that I haven't backed up yet (yes, I know, I was going to do it this weekend).

Please?

IzzyUK_2

Hi Crispy

This may help :-) read this forum thread

http://forums.vnunet.com/thread.jspa;jsessionid=uwm81chlcsj0?messageID=738231&#738231

Cheers

IzzyUK

Crispy_Ambulance

Thank you - now its time for my stupid question.

How do I boot into Safe Mode?

*blushes*

f1charlie

http://www.computerhope.com/issues/chsafe.htm

IzzyUK_2

Hi Crispy

Here is a step by step guide ... hope it helps

IzzyUK

http://www.pchell.com/support/safemode.shtml

IzzyUK_2

Not sure which operating system you have Windows 95 etc so it gives details for all :-)

Chippy_Minton

IzzyUK wrote: »

Hi Crispy

This may help :-) read this forum thread

http://forums.vnunet.com/thread.jspa;jsessionid=uwm81chlcsj0?messageID=738231&#738231

That thread talks about sychost.exe, whereas the OP said it was synchost.exe, so perhaps a different thing. Follow the removal instructions at http://www.symantec.com/security_response/writeup.jsp?docid=2002-112118-0605-99&tabid=1 and also the spyware/malware removal guide on this forum.

Crispy_Ambulance

Thanks to all. Mr Crispy did the Safe Mode booty and system restore and modem is working now as well.

thank you for taking the time to help me. And for not laughing. :beer: