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question about exit penalty - what if i move out (esp. moving abroad)

royal23
royal23 Posts: 88 Forumite
hi

i am going to switch to the npower Engergy Online January 2014.
There's an exit penalty.

My question:
what if I move home? Especially moving abroad, which is a high possibility sometime next year.

will i then have to pay the penalty? npower customer service says no. but i'm not sure if i trust that statement...

because if i terminate a contract due to a move, how would they know i'm actually moving? therefore, they might still penalise me?

Comments

  • dogshome
    dogshome Posts: 3,878 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Actually moving home ends all your accounts with that dwellings Utility suppliers and Exit Penalties are not applied

    Whilst n'power will not apply Exit Penalties to the account, be aware that many of their tariffs have a 'Cash-back' element which is credited to your account after 12 months and you have paid 12 consecutive D/Debits - Move home before the 12th is paid and you lose the cash-back
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