Holiday paid on CC, Hospital means i can't go

mum24boys

Thanks for all the replies, appreciated.

I am not recovered and there was no chance of going on holiday, we had paid on the CC to give us some cover.

missile wrote: »

Have you asked Homeseasons if you can re-arrange holiday for another date?

Hoseasons stated they could not rearrange or defer and that it would be 100% - Tbh it's not their fault but i can say with some certainty we won't be using them again.

I think we will have to take it on the chin and chalk it to experience - i have not checked with the CC by phone but i will but i suspect the answer will be as written here. We never took travel insurance since the value was low and we had not expected any barriers ( i guess no one ever does though!).

Never mind these things happen, good news is that i am getting better at least.

Once again, thanks all.

callum9999

mum24boys wrote: »

Thanks for all the replies, appreciated.

I am not recovered and there was no chance of going on holiday, we had paid on the CC to give us some cover. Hoseasons stated they could not rearrange or defer and that it would be 100% - Tbh it's not their fault but i can say with some certainty we won't be using them again.

I think we will have to take it on the chin and chalk it to experience - i have not checked with the CC by phone but i will but i suspect the answer will be as written here. We never took travel insurance since the value was low and we had not expected any barriers ( i guess no one ever does though!).

Never mind these things happen, good news is that i am getting better at least.

Once again, thanks all.

Definitely try with Hoseasons again - I'd personally make an official complaint. Regardless of what their T&Cs say, it's awful customer service to not even offer a discount on a future stay given the circumstances behind you not going.

They have no legal obligation to but as you've pointed out, you will now never use them again because of it - it's pretty poor business practice!

mum24boys

callum9999 wrote: »

Definitely try with Hoseasons again - I'd personally make an official complaint. Regardless of what their T&Cs say, it's awful customer service to not even offer a discount on a future stay given the circumstances behind you not going.

They have no legal obligation to but as you've pointed out, you will now never use them again because of it - it's pretty poor business practice!

Totally agree, we thought that given circumstances and that we could provide proof they might consider a date change, even in a low use date range but no, nothing. In the end it will be their loss since if anyone asks me how my holiday was i will happily advise not to use hoseasons.

Meadows

Hi mum24boys, nice to hear you are getting better.

A point for future reference as a few have mentioned you are not covered under the credit card as no one defaulted, but also if you book a none package holiday say abroad where you put individual items (travel & hotel) together whether via on-line site like Expedia or a high street Travel Agent then you are also not covered. It seems that only full package holidays are protected (we found that to almost our cost), a few years ago when we could not fly due to the Ash Cloud. Luckily we were able to claim the costs back from the UK - America - UK flights as they could not fly us due to the closed airspace. But when it came to the other elements like the two USA Hotels & Internal Flights Expedia would not refund, the hotels would not refund (the rooms were sold by a third party), the internal airline only gave us a few £'s (literally) tax back and the Credit card did not cover it as the Hotels/Airline & Expedia did not default.
Initially the insurance said 'Acts of Nature' were not covered but then some months later after many sleepless nights, emails. phone calls & letters they came good (we stood to lose £6,500).
The following year I asked travel agent if we would be any more covered if we booked through them and were told no, not unless it was a package holiday. So we now ensure we take out an insurance that covers for 'Acts of Nature'.

We did not insure for the cottage as it was not a great amount (a little more than your holiday) as you hope local movements will all go to plan (just had a phone call from the people that rent the cottage so who knows they might see fit to refund a few £'s).

Our daughter was worried last night (she was going with us a few years ago as the trip was a Birthday gift for her) as she goes on Honeymoon on the 12th, flying to Manhattan for a few days :eek:, before flying on to Cancun. And they are staying a stones throw from the broken/dangerous crane :eek::eek:, hopefully all will be well by the time they come to travel (note to self do not travel with her she is a jinx ).

mum24boys

@Meadows - WOW, thankfully you got it back - like you say double, triple and then check again it seems...

I am happy to learn the lesson for only £150, for £6500 eeeek

lisyloo

I don't necessarily think you are wrong to go without insurance.
Going abroad I would always take insurance for medical cover regardless of the holiday cost, but in the UK where we have access to the NHS I'm not sure I would bother for a low cost holiday and would probably take the chance jsut like you. So don't beat yourself up too much as I think many of us would do the same.