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Nationwide - Advice please, how long should I wait

Hi All

I have applied for first time buyer mortgage with Nationwide. MIP given, found property I wanted to buy. Mortgage was for 102k, putting down 18k. No bad credit history, No debt. All paperwork required from me given to FA. Valuation done on 11th October, with a text from NW to say it was booked. Nothing since. I am using an FA who told me over week ago that we should hear within two days. It has been over a week since he said this and my last two calls to him have not been returned. Am I able to contact NW direct? or should I continue to chase FA? Your advice would be appreciated. Thank you

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