HELP Just received new payment for npower

mothershipton

woodess wrote: »

I have been paying £59 for gas and electric since about february i realise that this is a low payment but we are on benefits and cant afford anymore. I have received a letter this morning saying that the new payment is going to be £176 per month!!! This is based on predicted usage over the next year, i vaguely remember having an argument with an energy supplier about this, stating that i am not prepared to pay for anything up front, i wouldnt expect tescos to write and say you spend £60-80 on shopping per week but with the increases you need to save £120 per week!! anyway just tried phoning npower and the wait at the moment is 45 mins! I am going to go to the Citizens advice bureau on friday but has anyone else experienced this and if so how have you dealt with it please, my daughter in law has exactly the same problem:mad:
thankyou in advance

I dont think you will get away with saying that you cant afford anymore money, you are using gas and electric so you have to pay for it. However they have put your amount up by a ridiculous amount.

I would be tempted to switch to paying as you receive the bill if you cant afford the increase rather than paying in advance as the energy companies to seem to like putting direct debits up.

We had the same with edf last year,I had to pay £151 when we got a bill last march and they put the bill up to £117. I tried to ring up and sort it out but gave up, they really are useless. We now have a credit of £400 but with winter coming that is fine.

Hope the CAB can help you out.