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Why wont my Laptop boot up properly

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FreddieM
FreddieM Posts: 1,002 Forumite
Part of the Furniture 500 Posts Photogenic
in Techie Stuff
It will switch on fine but after the welcome page all I get is the whirring wheel, it won't go any further than that. Can anybody help please!!!
If youcan lie down at night knowing in your heart that you just made someone’s day just a little bit better,you know you had a good day!!

Comments

  • victor2
    victor2 Posts: 8,103 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper
    Try booting in safe mode - just keep tapping F8 as it powers up, you should then get a screen offering the option to start in safe mode.
    If that works, then the laptop is basically sound and you need to investigate where the problem lies. A system restore might sort it out then, but see if you can get that far.

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. 

    All views are my own and not the official line of MoneySavingExpert.

  • FreddieM
    FreddieM Posts: 1,002 Forumite
    Part of the Furniture 500 Posts Photogenic
    Thanks for that, this happened yesterday and I did achieve system restore. Switch on this morning and the problem has come back
    If youcan lie down at night knowing in your heart that you just made someone’s day just a little bit better,you know you had a good day!!
  • victor2
    victor2 Posts: 8,103 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper
    Has it automatically updated itself since the restore?
    Might be an update is upsetting it. Look at your windows update history.
    Can you restore to the same point as yesterday then disable automatic updates and see how it runs for a day or so?
    Of course it could be some hardware on its way out, but you usually get some sort of notification when that happens.

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. 

    All views are my own and not the official line of MoneySavingExpert.

  • FreddieM
    FreddieM Posts: 1,002 Forumite
    Part of the Furniture 500 Posts Photogenic
    I will look at it. There was no update to the best of my knowledge but thanks, I will now monitor it more closely
    If youcan lie down at night knowing in your heart that you just made someone’s day just a little bit better,you know you had a good day!!
  • waddler_8
    waddler_8 Posts: 3,588 Forumite
    Clean boot it and gradually re-enable services etc. It should help you pinpoint the the problem.

    http://support.microsoft.com/kb/929135
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