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Ideal 24 boiler - burner not firing up - help please

My mum has an Ideal 24 combi boiler. It was serviced in August, as part of the Warmfront deal.

Last night she went to switch the heating on for the first time this year and it would not work.

The 'burner' light on the boiler comes on for about 30 seconds then goes out again. The status says 'C'.

I phoned the number on the boiler and the guy told me to switch off the whole system and restart it in 30 minutes, which we've done, but it's still not working.

He also told me to change the batteries in the Danfoss thermostat, I opened it, there are no batteries in there, so it's not that.

Can anyone suggest anything else please?

I've posted this on other sites, as mum is a bit cold so bit desperate :(
“It was only a sunny smile, and little it cost in the giving, but like morning light it scattered the night and made the day worth living.”

F. Scott Fitzgerald
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