Leave a neutral or not bother?

LunaLady

I recently won an auction for a winter coat for my DD.

The coat arrived and it looked fine, but inside the pockets were loads of rubbish - snotty tissues and sweet wrappers.

I mailed the seller who got a bit uppity about it and just replied 'So, you got the coat didnt you!'

I feel like leaving a neutral as the coat obviously wasnt washed before sending, and the attitude of the seller was a bit off.

Tiglath

I'd leave a factual comment, but I'd toss up between a neutral and a negative. There's no excuse for selling something with that kind of germy rubbish in the pockets. What's their other feedback like?

LunaLady

She has 100% feedback but it looks like most of them are as a buyer. Only 52 ratings.

Tiglath

Assuming she's new to selling then, I'd go for a neutral but definitely comment about the stuff in the pockets.

melliott1963

Sorry, but there's absolutely no excuse for sending it out in that state in the first place, and then replying with a type of message like that.

I'd personally neg her with a factual statement - "Coat arrived with rubbish in pockets. Seller rude when I complained".

If they're fairly new to selling, it may make them think twice the next time.

shaun_from_Africa

I would have left a neutral up until the reply to the e-mail was received.
If they had apologised about the stuff in the pockets I might have considered sticking at neutral, but after "'So, you got the coat didnt you!'" I would have negged them.

steveo3002

neg for the nasty message , could have been a mistake and a nice appology but when they get stroppy i think a neg is in order

Valli

neg (because of her response) and block her;)

RainbowDrops

Feedback comment suggestion:

Seller was as snotty as the tissues left in this dirty item.

shaun_from_Africa

The problem with that is that the seller might manage to get ebay to remove the neg if they claim it's insulting.

Something simply such as:

Dirty tissues in coat when delivered. Seller not bothered.

...Time_for_a_brew_then..

jimkerr wrote: »

Email her telling you are going to leave negative unless she refunds 50%

Any feedback she then leaves will be removable then, as that would count as feedback abuse/extortion...

And why a partial refund? You do that yourself do you?


Most sellers will tell you the same as i would, either return for a full refund. I, and many other sellers don't don't fold with threats like that. And i for one, don't do 'partial refunds'.