N Power

Louiseoc

I thought it was about time someone didnt complain about a company but instead praised an employee for their commitment and help. I have just come off the telephone from Lucy Valentine and she was incredibly helpful and nothing was too much trouble for her, she managed to fix my tarif and get my bill down yes DOWN! Thanks to Matin Lewis on the 15th of Oct on This Morning advicing to fix tarifs, I did so and have now saved an incredible £24 per month until Jan 2014, what a relief. So the long and short of it is, contact your energy provider or shop around and you to can get a great deal and not struggle with rising energy costs

chanz4

I wouldnt post peoples full names on forums

rogerblack

In addition - be careful.
A reduction in direct debit does _NOT_ mean you are certainly saving.
It could mean that you are building up a debt for the future.

Louiseoc

wow talk about a negative spin on a positive post! N Power review my DD every 3 months so no I will not be going into debt! and posting someones full name who does an incrdible job is not silly.

undaunted

I am not a fan of Npower - due to factors such as their consistently poor performance on customer service, gas sculpting etc.

It's therefore nice to see a more positive experience does occur occasionally.

npowernightmare

I spent months trying to get usage information out of Npower and find out for what we were paying. Plenty of emails, letters, phone calls to set up the account then trying to investigate their online information about electricity usage showing garbled nonsense, e.g., approx 17,000 units used in a month etc. Their only action for ages seemed to be to tell me to call back in a few weeks each time I phoned (after no email response).

After many hours on the phone (they never responded to the online complaints email function) I managed to find out a mistake (not mine) needed to be rectified on the meter. Nothing happened so I phoned back a month later. Over the weeks and months I then received various promises about getting a proper explanation with their calculations clearly shown. Nobody ever seemed to know exactly when the cheaper rate applied. All they did was put up the monthly direct debit without letting me know.
I contacted CAB who raised the matter, apparently. I let Npower know and they said, yet again, someone would be in touch. Guess what happended.

Must be mad but I just tried accessing my usage details online again a moment ago and it still didn't work "...come back later"

I have never written a letter of complaint to anyone in my life before exposure to Npower. Friends consider me as a fairly laid back sort of person but dealing with Npower over the last 11 months has felt a bit withering and a joyless waste of time. I'm very happy to have payed for whatever we have used - I don't care how they worked it out any more, I have no interest in an apology - I just regret trying to find out what was going wrong with my nonsense meter readings. Time I'll never get back.

I'm glad this does not appear to have happended to everyone. Nobody needs it.

chanz4

Louiseoc wrote: »

wow talk about a negative spin on a positive post! N Power review my DD every 3 months so no I will not be going into debt! and posting someones full name who does an incrdible job is not silly.

It does if you dont have her permission to.