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Debit card details over the phone, what info is necessary?
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All the businesses that take card payments are supposed to be reputable. But rogue employees are still behind a lot of card fraud.With regards to the OP, if you are concerned then keep a check on your bank account. If the business you have done the transaction with is reputable what is the worry about.
What's to worry about is a system where you make a transaction by handing over to a total stranger all the data they need to impersonate you.
Obviously it would be useless if they only asked for information that's on the card. Any additional check is better than none. But the OP's instincts are sound. Asking for personal information isn't the way to do it. It only undermines the efforts of those who try to educate people on how to avoid identity theft.
Meanwhile, because their security is so weak, the banks have taken to trying to protect themselves using fraud-scoring software. This stuff is hopeless. It basically just blocks perfectly legitimate and reasonable transactions at random. The system is falling apart."It will take, five, 10, 15 years to get back to where we need to be. But it's no longer the individual banks that are in the wrong, it's the banking industry as a whole." - Steven Cooper, head of personal and business banking at Barclays, talking to Martin Lewis0 -
So why do they always say not to write the PIN on the card?
Because should you lose the card it allows the thief to access CASH @ a atm.....
Where as the CCV is simply something that assists a retailer to know you have the card in your possesion. And yes if you lost the card it could/will be used by thief, but they may not know enough other details to get passed a retailer security.Never ASSUME anything its makes a>>> A55 of U & ME <<<0 -
All the businesses that take card payments are supposed to be reputable. But rogue employees are still behind a lot of card fraud.
What's to worry about is a system where you make a transaction by handing over to a total stranger all the data they need to impersonate you.
Obviously it would be useless if they only asked for information that's on the card. Any additional check is better than none. But the OP's instincts are sound. Asking for personal information isn't the way to do it. It only undermines the efforts of those who try to educate people on how to avoid identity theft.
Meanwhile, because their security is so weak, the banks have taken to trying to protect themselves using fraud-scoring software. This stuff is hopeless. It basically just blocks perfectly legitimate and reasonable transactions at random. The system is falling apart.
Same could be said if you give someone a cheque, afterall it has your account details on the front. The majority of us out here who work and pay our taxes and do a decent days graft are not fraudsters.
Banks do have fraud measures in place, however they cannot check every single individual transaction and block, how inconvenient would that be to genuine transactions and how many complaints would that cause. I've known examples where banks have blocked what are legitimate transactions as they considered it fraud, it wasn't and the customers were not happy. But try explaining that to the client....
With regards to the person who had an account opened with their stolen ID, the bank contacted you, this prompted you to go contact them and as a result no doubt the said account would be closed and any monies lost refunded.0 -
Wasn't a problem until the banks undermined it with the hopelessly insecure Direct Debit system.Same could be said if you give someone a cheque, afterall it has your account details on the front.
Just popping into your "local" branch with your ID isn't that easy for some people.With regards to the person who had an account opened with their stolen ID, the bank contacted you, this prompted you to go contact them and as a result no doubt the said account would be closed and any monies lost refunded.
And then your name and address get flagged with the anti-fraud agencies, as having been used in connection with identity theft, and for the rest of your life nobody will believe that you are really you."It will take, five, 10, 15 years to get back to where we need to be. But it's no longer the individual banks that are in the wrong, it's the banking industry as a whole." - Steven Cooper, head of personal and business banking at Barclays, talking to Martin Lewis0 -
Wasn't a problem until the banks undermined it with the hopelessly insecure Direct Debit system.
Just popping into your "local" branch with your ID isn't that easy for some people.
And then your name and address get flagged with the anti-fraud agencies, as having been used in connection with identity theft, and for the rest of your life nobody will believe that you are really you.
Direct debits are a much more convenient method of payment. They are also covered by the direct debit indemnity scheme. Much easier for the customer to reclaim monies taken in error than old archaic cheques/standing orders.
Contacting your bank does not always mean "popping" into your local branch. For a start there are banks out there who do not branch networks. My point was the bank had sent the customer a notification which prompted them to do something about it.
I am just fed up with this constant fear that if you give someone your card details then the person you are giving them to is automatically thought of as a criminal with alternative motives.0 -
Meanwhile, because their security is so weak, the banks have taken to trying to protect themselves using fraud-scoring software. This stuff is hopeless. It basically just blocks perfectly legitimate and reasonable transactions at random. The system is falling apart.
NO.. The FSA told banks that they had to have security systems in place.
Can't comment on other banks systems. But know that ours works by known fraud spending patterns and is updated by us as each case comes in.
So random blocking does not come into it. There is a lot of spending history to blocking transactions.
Yes Genuine ones do get blocked. But by far, most people are happy to have checks in place to help protect them.
Perhaps rather than knocking the way banks security works. You should turn your thoughts to how you could assist and come up with a system that is 100% effective in stopping fraud and allowing genuine transactions through.Wasn't a problem until the banks undermined it with the hopelessly insecure Direct Debit system.
What insecure about the DD system ????
More secure than cheques. Which remember banks want retired. But the general public want to keep.....
Also people want easy ways to make payments.
There is no totally secure method of making payment between parties.... Due to human nature, there will always be someone who is prepared to take something that is not theirs.Never ASSUME anything its makes a>>> A55 of U & ME <<<0 -
I am just fed up with this constant fear that if you give someone your card details then the person you are giving them to is automatically thought of as a criminal with alternative motives.
Funny how people are scared of handing card details out over the phone. Yet happly use the cards at retailers all the time....
Forgetting that the retailers systems/till rolls have the FULL CARD NUMBER on them....
So next time you pop to the supermarket what are you going to do??????Never ASSUME anything its makes a>>> A55 of U & ME <<<0 -
dalesrider wrote: »Funny how people are scared of handing card details out over the phone. Yet happly use the cards at retailers all the time....
Forgetting that the retailers systems/till rolls have the FULL CARD NUMBER on them....
So next time you pop to the supermarket what are you going to do??????
OH NO!! You can see the Daily Mail Headlines next week!!! :rotfl:0 -
dalesrider wrote: »What insecure about the DD system ????
More secure than cheques.
Really? At least with a cheque there's a chance that someone will actually look over the cheque, the signature, etc.
With a DD, all you need is a sort code/account number and your done. You can submit the payment electronically.
The only real insecure thing about cheques is people who write "Pay cash" on them, but these are typically scrutinised much more than cheques which are deposited in an account.0 -
With a DD, all you need is a sort code/account number and your done. You can submit the payment electronically.
Not everybody can accept a DD, though - - it's definitely not something private individuals can use to receive money. Organisations will need to get authorised before they can accept DDs and it doesn't come cheap.
The DD guarantee gives the consumer complete peace of mind - if something was taken that wasn't authorised (be it by mistake or maliciously), you can get your money back immediately.0
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