Huge Final Bill after paying Direct Debit

andrewsaund

Hi, need a bit of advice what to do here...

Been merrily plodding along paying the £33 per month direct debit for electricity and £69 per month direct debit for gas for the last little while. (3/4 bed student house) On a tariff where direct debit can change based on higher/lower usage.

So imagine my horror that when we ask for final bills upon moving out expecting them to be of similar amounts we get bills for about £240 for each utility.

What we don't understand is how it can be so high considering we've had a meter reading done about 3 months ago and one approx 6 months before that, and that we are paying monthly!

Advice please?

pooch

andrewsaund wrote: »

Hi, need a bit of advice what to do here...

Been merrily plodding along paying the £33 per month direct debit for electricity and £69 per month direct debit for gas for the last little while. (3/4 bed student house) On a tariff where direct debit can change based on higher/lower usage.

So imagine my horror that when we ask for final bills upon moving out expecting them to be of similar amounts we get bills for about £240 for each utility.

What we don't understand is how it can be so high considering we've had a meter reading done about 3 months ago and one approx 6 months before that, and that we are paying monthly!

Advice please?

Your bill should explain all.

What does it say exactly as to how this amount is owed?

LittleMax

andrewsaund wrote: »

What we don't understand is how it can be so high considering we've had a meter reading done about 3 months ago and one approx 6 months before that, and that we are paying monthly!

Advice please?

Are you sure these were readings and not estimates. If they have a small 'e' next to the reading they were estimated readings. So may have been less than the meter was actually on at the time. Whenever you get an estimated bill you have the option of providing a reading and getting a more accurate bill.

If they weren't estimated, each bill will have shown how much the charge for the gas and electricity was and how much your monthly payments were, and the deficit will have carried over to the next bill. So it should not have come as a huge shock to get the final bill as your monthly payments were never high enough.

notbritishgas

andrewsaund wrote: »

Hi, need a bit of advice what to do here...

Been merrily plodding along paying the £33 per month direct debit for electricity and £69 per month direct debit for gas for the last little while. (3/4 bed student house) On a tariff where direct debit can change based on higher/lower usage.

So imagine my horror that when we ask for final bills upon moving out expecting them to be of similar amounts we get bills for about £240 for each utility.

What we don't understand is how it can be so high considering we've had a meter reading done about 3 months ago and one approx 6 months before that, and that we are paying monthly!

Advice please?

You had a statement following that meter reading??

What was the bottom line on that statement? were you in credit or more likely debit and by how much?